Service Coordinator

Description

Linde Material Handling ranks among the world leaders in the manufacture of forklift trucks, indoor vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in more than 100 countries worldwide and employ approximately 13\.000 people under the Linde brand. A global service network comprising over 8\.500 technicians ensures maximum availability of Linde trucks and solutions, supported by our worldwide logistics network. We are built on a solid foundation through the delivery of expert services and product solutions to our customers. We believe our success stems from the skills and commitment of our team members. Our values are: INTEGRITY—we do what is right; COLLABORATION—we trust one another; COURAGE—we drive change and innovation; EXCELLENCE—we deliver exceptional value to our customers You will work for a globally successful company in an international environment. Are you ready for a new challenge? Then you may be the person we are looking for! About the company: We are a socially responsible company offering equal employment opportunities, promoting diversity and respect for differences within our organization. We do not tolerate any form of discrimination, harassment, or aggression—verbal or physical, direct or indirect—against individuals or material property. **We offer:** ============= We seek service-oriented, committed, dynamic, versatile individuals with ambition to grow professionally within the company. This is your opportunity to develop your career in a solid, technologically advanced company with international reach and continuous expansion—where anything is possible. Are you ready to grow your career with us? We offer: * Compensation commensurate with merit and aptitude. * Stable employment with a market-leading company. * Private health insurance (mutual). * You will join a pleasant working environment with a committed team, where our values are integrity, collaboration, courage and excellence **Tasks and Qualifications:** ============================= **Mission:** Ensure and monitor service execution to guarantee customer satisfaction as well as group growth and profitability objectives. **Key responsibilities:** Be focused on ensuring successful execution of work according to defined objectives across the pillars of people, customers, growth, efficiency, and continuous improvement. *• People* * Support technicians to ensure they have the necessary tools and PPE (Personal Protective Equipment) for job execution. * Coordinate with the relevant department to supply personnel requirements. *• Customers* * Ensure customer satisfaction metrics meet company targets: CSI/NPS (Customer Satisfaction Index/Net Promoter Score). * Ensure compliance of CAE (Coordination of Business Activities) with the prevention department. * Schedule breakdown notifications, contact customers by phone or email, and notify technicians. * Release work orders to planning. *• Growth* * Create and modify quotations. * Convert quotations into formal offers (issuance). * Manage suppliers (creation, review, and approval of invoices). * Monitor the sales pipeline (tracking). * Pursue and track opportunities/quotations. * Monitor and coordinate with the Spare Parts department. *• Efficiency* * Monitor and track performance indicators. * Plan preventive maintenance schedules. * Ensure productivity and on-time delivery compliance. * Control and manage accident reports. * Manage and coordinate external repairs at workshops. * Handle ad-hoc material shipments. * Update the database (BBDD). * Monitor and unblock interrupted work orders. *• Continuous Improvement* * Ensure compliance with ISO (International Organization for Standardization) standards. * Coordinate operational needs with OT (Operations Team) for work execution. * Implement RCA (Root Cause Analysis) methodologies to capture lessons learned. **Education, Knowledge \& Experience:** * Intermediate or advanced vocational training (Mechatronics or similar), or higher education in Electrical/Electronic/Mechanical or Industrial Engineering, or 3 years’ experience as a maintenance-related coordinator. * Technical knowledge. * Leadership/management knowledge. * Basic English proficiency. * Office software skills: Microsoft Office. SAP knowledge. * **Competencies \& Skills:** * Leadership and management skills. * Goal-oriented. * Teamwork. * Digital mindset. * Service culture: people, customers, growth, efficiency, continuous improvement.