Senior Guest Experience Spe...

Description

Job Summary: Weguest is seeking a proactive and organized Reservation Agent for our Guest Experience team, focused on guest care and satisfaction. Key Highlights: 1. Key role in guest care and satisfaction. 2. Reservation management and arrival coordination on Airbnb. 3. Being part of a leading and innovative tourism company. At Weguest, we are looking for a **Reservation Agent**, with a special focus on guest care and satisfaction, to join our Guest Experience team. We seek a proactive, organized individual capable of performing the following responsibilities: * Addressing and resolving guest-related incidents. * Managing reservations on the Airbnb short-term rental platform. * Organizing and coordinating arrivals at our apartments across Spain. * Ensuring an excellent experience by providing guests with support for any needs they may have. **Company Overview** Weguest is the leading company in vacation and seasonal rental management, as well as the official Airbnb provider. We are a dynamic company with a global vision and a strong commitment to innovation in the tourism sector. Our business model relies on advanced technology to optimize operations and deliver high-value solutions to both property owners and guests. If you are passionate about tourism, enjoy working in teams, and are ready for new challenges, Weguest is the place for you! **What Do You Need to Apply?** * Experience: At least 1 year in similar positions. * Education: Degree in Tourism or related fields. * Languages: Proficiency in English (minimum C1\), but additional languages are highly valued. * Communication: Excellent communication skills and ability to work collaboratively. * Guest orientation: Passion for helping guests maximize their travel and stay experience. * Digital competencies: High proficiency in digital tools and environments. **What Does the Selection Process Look Like?** Step 1: Register! We’d love to meet you. Complete your application and take the first step toward a new opportunity. Step 2: Interview with People \& Culture You’ll have the opportunity to learn more about our team and culture. We’ll discuss your skills and how we can achieve great things together. Step 3: Interview with the Team Manager You’ll meet your potential direct supervisor. Together, you’ll explore alignment in values, projects, and future goals. Step 4: Welcome to the pineapple! If everything goes well, we’ll welcome you to our team and begin working together to achieve great goals. If you match this profile and are seeking a new challenge, apply now and join our team! ✨