SALES EXECUTIVE

Description

***“The world is yours with Meliá”*** Discover an unlimited career path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide range of products and services, promoting an active and healthy lifestyle. **SALES EXECUTIVE** **AREA:** HOTEL **REPORTS TO:** HEAD OF SALES MANAGER **DEPARTMENT:** SALES **MISSION:** Responsible for growing the client base within assigned segment(s) and a defined set of accounts for hotels in the region. Attract, develop, and retain B2B accounts, and execute actions outlined in the sales action plan to achieve and exceed quantitative and qualitative objectives in hotel Business Plans. **OPERATIONS** * Assist the DOS and/or AsDOS in preparing budgets for assigned segments and/or markets and sectors, and in developing hotel Business Plans. * Monitor and report on objective achievement for accounts/areas/segments under direct responsibility, coordinating monitoring efforts with Segment Sales Managers. * Implement actions defined in the sales action plan to achieve and exceed quantitative and qualitative objectives for the assigned segment, geographic area, or sectors within the portfolio. * Coordinate and ensure the hotel’s inclusion in action plans for different segments by Account Managers from Sales Offices or Sales Development teams, depending on hotel needs. * Prepare reports required by the DOS and/or AsDOS for Business Review. * Support DOS/AsDOS with weekly projections for the account portfolio and broader segment under joint responsibility with Sales Managers. * Attract, develop, and manage local/domestic accounts not assigned to Sales Office Account Managers. Promote hotels to local accounts using MHI’s global programs and tools such as MeliáPro Rewards, TravelLabs, etc. * Close commercial agreements (dynamic, fixed negotiated, etc.) with target companies and negotiate with newly acquired agency groups, including drafting, signing, and uploading them onto the relevant internal platform. * Based on assigned segment(s), prepare and complete BT RFPs, incoming agency contracts, MICE Agreements, etc., and negotiate directly with the account. Prepare the required Business Case to attract new accounts. * Achieve New Business Objectives based on segment/s production from accounts. * Act as Account Manager for small and medium-sized accounts. * Serve as the primary contact point for any issues arising with accounts and assume responsibility for their resolution. * Fully understand GDS production channels to assist and advise our clients accordingly. * Maintain knowledge of local competition—including their products, pricing, strengths, and weaknesses—and incorporate this into sales pitches. * Coordinate with the regional Group Sales team and hotel Conference teams regarding any meeting or group requests from accounts/markets for hotels in the region, providing personal support to close deals with clients. * Coordinate with the Group Desk and via the Cross-Selling program any meetings or group requests generated by accounts or business visits for other MHI hotels (other zones/regions). * Attend third-party or MHI-organized sales events and activities promoting hotels in the region. * Participate in executing the hotel’s Pre-Opening Action Plan. * Ensure visibility of specific campaigns for accounts/segments under responsibility and their correct distribution. * Maintain constant communication with MHI Sales Offices and Sales Development teams to align efforts and actions when approaching the market to acquire new accounts or business opportunities. * Identify and communicate to Sales Development any opportunities for other hotels/countries within MHI to ensure the addressed account receives global support and agreements aligned with MHI’s potential. * Communicate all signed agreements and coordinate with involved departments. * Promote and develop virtual sales activities so that the regional hotel reaches more customers efficiently and dynamically within the MeliáPro TravelLabs environment. * Log all activities in the MHI CRM to keep the database of all accounts, actions, and activities up to date. * Coordinate and host fam trips at hotels in the region. * Plan and implement on-site inspections of all types and for all hotel segments. * Attend hotel site inspections as directed by the DOS/AsDOS. * Inform the Area Director of Sales about any inspections requiring their participation, and assess whether attendance by the Sales or Operations Director is appropriate. **CUSTOMER EXPERIENCE** * Understand the Brand philosophy and comply with applicable standards, operational manuals, and identity guidelines for your department. * Safeguard the customer experience and personalize their stay by anticipating needs and exceeding expectations. * Address customer incidents, reporting actions taken to your supervisor. Escalate incidents to your supervisor if no solution can be provided. * Understand Voice of Customer objectives and execute necessary actions to meet them. * Support your supervisor with the established Sensory Architecture for your areas. * Know and promote hotel services, facilities, entertainment programs, experiences, and events. **HEALTH & SAFETY/ HEALTHY WORKPLACE** * Know the hotel’s evacuation plan. * Know and correctly use personal protective equipment (PPE). * Understand methods, work procedures, and inherent risks related to your role. * Assume responsibilities assigned in the Occupational Health and Safety Management System Manual. **SUSTAINABILITY** * Highlight sustainable attributes in customer interactions (per Marketing & Brands department instructions). * Ensure sustainability communication adheres to principles of truthfulness, rigor, and consistency. **REQUIREMENTS** **EDUCATION AND TRAINING:** University degree in Tourism, Business Administration and Management (ADE). **LANGUAGES:** Local language (according to the establishment’s geographical location) and Advanced English. A third language is desirable. **SPECIFIC KNOWLEDGE:** * Basic knowledge of PMS (Opera Cloud, Sihot) and CRM Focus. * User-level proficiency in Microsoft Office suite. * Teamwork ability, organization, planning, and results orientation. **EXPERIENCE:** * Minimum two years’ experience in a similar position. **At Meliá, we are all VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and HR policies. Furthermore, we prioritize disseminating throughout our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint, global action.* *We actively advance our commitment to* ***equality and diversity****, avoiding any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we advocate for the sustainable growth of our sector through a socially responsible human team. In this regard, our motto is “****Toward a Sustainable Future, from a Responsible Present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, please consult our recommendations on the “**Protect Your Application**” page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**