Experticket is an integrated management system for parks, leisure venues, and tourist sites, connecting ticketing, distribution, access control, operations, billing, and integrations into a single SaaS platform. We are currently in an international expansion phase, and therefore we are seeking to bring new talent onto our team. We want individuals who can develop a career path, grow with us, and add value within a technology-driven, dynamic, and customer-oriented environment. **Responsibilities** ---------- You will join the Experticket Support Team, where you will analyze, resolve, and escalate incidents related to our SaaS platform. Your main responsibilities will include: * Analyzing, resolving, and/or escalating incident tickets received through our support channels. * Responding to questions and inquiries regarding our systems—both from customers and from other internal departments. * Performing initial diagnostics for each case, identifying whether it involves a technical issue, functional question, configuration problem, user error, integration issue, or misrouted request. * Preparing technical escalations when necessary, providing all required information to enable other teams to act swiftly: affected customer, application, impact, priority, reproduction steps, identifiers, evidence, and outcome. * Keeping ticket tracking up to date, ensuring traceability, clear communication, and proper closure of each case. * Contributing your ideas and proactivity to improve internal tools and increase team productivity. * Exploring new ways to enhance current processes—fresh ideas are always welcome. * Documenting recurring incidents, applied solutions, and best practices to strengthen our internal knowledge base. Within the Support Department, you will maintain constant communication with the Account Management team and other departments such as IT, Projects, and Development, collaborating closely with them to fulfill your role. We are confident that if you are passionate about technology, you will enjoy participating in national and international projects alongside a top-tier team. **Requirements** -------------- **What academic background brings you closer to this position?** At minimum, we would like you to hold a Higher Vocational Training Degree in Application Development, Information Systems, or equivalent training. **What will make you stand out?** * Familiarity with any of the following languages, technologies, or tools: Python, C\#, .NET Core, Visual Studio, Rider, or SQL Server databases. * Experience working collaboratively and managing tasks. * Prevention is better than cure. * Experience in SLA-driven environments. * Knowledge of French. **Benefits** -------------- **Salary and employment conditions** * Full-time position. * Rotating schedule Monday to Friday. Shifts are scheduled within the time window of 08:00–18:00 to ensure continuous service coverage. * Indefinite-term contract with a 3-month * Annual gross salary between €20,000 and €22,000, depending on prior experience, technical knowledge, and fit for the role. * Ongoing mentoring to help you grow at your own pace. Here, you can always raise your hand—we’ll be close by to support you. * Remote on-call duty in rotating shifts with the rest of the team on public holidays and weekends, compensated in addition to the fixed salary. **Why Experticket?** Because you’ll work at a specialized technology company with its own product, reference clients in the leisure and tourism sector, and a team combining technical expertise, customer focus, and continuous improvement. If you want to grow within a SaaS environment, learn how a complex platform operates from the inside, and become part of a team that has real operational impact on our clients’ business, we’d love to meet you.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
