Rooms Controller

Description

**Company Description** Fairmont La Hacienda Costa del Sol is a luxurious 5-star resort located in San Roque, Cádiz, in a privileged setting with views of the Mediterranean Sea. Opened in 2025, it is part of the prestigious international Accor group. The resort blends contemporary elegance with authentic Andalusian essence, offering an immersive experience centered on local culture, gastronomy, and wellness. **Job Description** Key Responsibilities * Monitor and manage daily room assignments. * Coordinate with Housekeeping regarding room status and availability. * Prioritize room assignments for VIPs, repeat guests, and groups. * Review arrivals, departures, room changes, and special requests. * Maximize guest satisfaction through effective room planning. * Ensure accurate and timely updates of room statuses in the PMS. * Manage overbooking situations according to hotel procedures. * Coordinate room upgrades, blocks, and relocations. * Monitor discrepancies between Front Office and Housekeeping. * Prepare daily occupancy, arrival, and departure reports. * Collaborate with Revenue Management to optimize inventory and occupancy. **Requirements** * Degree in Tourism, Hospitality, or related field (preferred). Experience * Minimum 1\-2 years in Front Office, Reservations, or Rooms Controller roles. * Prior experience in 4- or 5-star hotels is highly valued. **Additional Information** Our Values Respect We value the needs, ideas, and individuality of others. We treat every person with fairness and dignity. Sense of Belonging We celebrate our differences. We support one another and remain united at all times. Integrity We build trust-based relationships founded on mutual respect and authenticity. Empowerment We have the ability to take initiative and anticipate needs to create moments that deliver unforgettable experiences. Excellence We foster genuine connections and cherish every opportunity to make those around us feel special.