STORE MANAGER

Description

**Who we are** At Merkal, we lead the footwear retail sector in Spain. We are driven by a clear mission: **to deliver a comfortable and efficient shopping experience, combining fashion, comfort, and personalized customer service.** If you are passionate about sales and customer interaction, this is the place for you! **The position** We are seeking a **Store Manager** for our store located at **Carrer Santa Eulàlia 13, L'Hospitalet de Llobregat (Barcelona)**, working **40 hours per week** on a split shift covering morning and afternoon hours. You will serve as the key reference person for both the team and the store, ensuring excellence in customer experience and achievement of commercial objectives, supported by your Area Manager. **Your key responsibilities** * **Lead, organize, and develop the team**: recruitment, onboarding, sales training, and performance monitoring. * Drive results through **analysis and tracking of KPIs** (conversion rate, average transaction value, units per transaction, shrinkage). * **Ensure operational excellence**: store opening/closing procedures, cash handling (cash counts and closing), restocking, organization, and cleanliness. * Guarantee proper implementation of Merkal’s **customer service policy**. * Supervise **visual merchandising execution**, aligned with brand guidelines. * Ensure compliance with **administrative and store management procedures**. **Requirements and skills we value** * Minimum **3 years’ experience** leading teams in retail (fashion/footwear experience is preferred). * **Approachable leadership style** and ability to develop people. * **Results- and customer-oriented mindset**, with proven experience using **KPIs** (conversion rate, average transaction value, units per transaction) to support decision-making. * **High adaptability and learning capacity**; **initiative** to anticipate and resolve in-store issues. * **Collaboration and teamwork**, with a **positive and proactive attitude**. * **Prioritization skills**: planning, organization, and **time optimization** in high-activity environments. **What we offer** * Join a **solid, trusted company**, a leader in footwear retail. * **Fixed \+ variable remuneration**, based on store objectives. * **Continuous training** on products, sales techniques, and KPIs to support your professional growth. * **Exclusive discounts** of 30% for you and your family. * A **supportive work environment**, with a team that supports you from day one. **Key facts at a glance** * **Position**: Store Manager * **Store**: Merkal L'Hospitalet de Llobregat (Carrer Santa Eulàlia 13\) * **Working hours**: 40 hours per week. * **Schedule**: Split shift from 10:00 to 13:00 and from 17:00 to 21:00 (store closes at noon). One weekday morning off and Sundays off. * **Contract type**: Permanent. * **Remuneration**: Fixed salary according to collective agreement \+ variable component tied to store objectives. * **Benefits**: Continuous training \+ exclusive discounts. **Shall we meet? Apply to our vacancy!** Merkal is committed to equal opportunities and diversity. All applications will be evaluated solely based on talent and suitability for the role. In accordance with the Organic Law on Personal Data Protection, CVs will not be accepted in person at any of our stores. Learn more about us by visiting our careers page: https://jobs.merkal.com/