Receptionist

Description

Location: Madrid Category: Tourism and Hospitality Subcategory: Tourism Sector: Tourism Working Hours: Full-time Work Modality: On-site Professional Level: Employee Department: Customer Service **Receptionist** ================= At Only YOU Hotels, we seek professionals who constantly strive to surpass themselves—exemplifying commitment, motivation, and optimism—to inspire our guests and contribute to our success, guided by our core values. We are looking for flexible and versatile RECEPTIONISTS who enjoy teamwork, wish to share their knowledge and experience with others, and seek long-term stability. If you enjoy interacting with guests and aspire to play a pivotal role in delivering a unique guest experience… we’re looking for you! Your main responsibilities will include: * Handling customer complaints and claims, resolving them promptly and diligently. * Ensuring maximum guest satisfaction during their stay, within operational limits, through continuous coordination with the Guest Service department. * Managing and adhering to check-in and check-out schedules in coordination with the Housekeeping department. * Possessing thorough knowledge of hotel facilities and the Madrid destination to provide accurate information to guests. * Participating in regular Reception department meetings. * Promoting internal communication and using established company communication channels (notice boards, suggestion boxes, meetings). * Knowing and complying with internal regulations, and always acting in accordance with instructions from supervisors and professional expertise. We value experience—but above all, attitude and enthusiasm for work! In return, we offer the opportunity to build a career with us and grow within the company, recognizing responsibility and dedication. Minimum Requirements * Education related to tourism or similar field * Advanced level of English * Minimum prior experience in this position * A third language is an advantage.