Patient Experience Technician

Description

Summary: Professional to design, implement, and monitor patient experience projects, analyze trends, and organize patient and professional engagement activities to improve care. Highlights: 1. Indefinite contract in a growing hospital focused on patient voice. 2. Flexible hours and a competitive salary. 3. Integrate into a people-oriented organization fostering professional well-being. **Workplace** Will join the Patient Experience Department of the General Hospital of Granollers and report directly to the Department Head. **Main Responsibilities** * Design, implement, and monitor Patient Experience projects within the General Hospital of Granollers. * Analyze and research sector trends and assess their integration into the Hospital’s context. * Organize activities with patients and professionals aimed at improving the care currently delivered by the Hospital (focus groups and co\-creation workshops, individual interviews, opinion surveys, shadowing activities, etc.). * Implement improvement proposals identified through activities conducted with patients and professionals. * Analyze all qualitative and quantitative data obtained. * Prepare reports and presentations of results, infographics, and visual representations to effectively communicate findings. * Implement and monitor quantitative and qualitative indicators evaluating patient experience (NPS, PREMS, PROMS, internal surveys, etc.). **Professional Competencies** * Initiative and proactivity. * Motivation for learning. * Ability to work in teams. * Strong oral and written communication skills. * Orientation toward internal and external customers. * Planning and organizational skills. **Offered** * Indefinite-term contract. * Integration into a department promoting patient voice across various Hospital areas. * Flexible working hours to be agreed upon with the candidate. * Competitive remuneration aligned with the center’s parameters. * Integration into a hospital undergoing significant growth and expansion. * Joining a people-oriented organization that fosters professional well-being and work-life balance. **Requirements** * Degree or Bachelor’s degree in Communication, Psychology, Sociology, Journalism, Business Administration and Management, or related field. * Experience in opinion gathering, customer satisfaction, etc. **Preferred Qualifications** * Knowledge of group facilitation techniques, co\-creation (especially Design Thinking), conducting interviews, and opinion-gathering tools. * Experience in customer experience projects, either in consulting or end-user companies. * Strong writing skills in Catalan and Spanish. English language proficiency. * Digital competencies. * Proficiency in Excel and PowerPoint (or other presentation software).