Operations Agent - Part-Time

Description

Job Summary: The Operations Agent combines customer service in the rental process, vehicle preparation, cleaning, and basic sales support within a dynamic environment. Key Highlights: 1. Operational and hands-on role with customer service and vehicle preparation. 2. End-to-end support for the customer journey—from cleaning to check-out. 3. Dynamic and multicultural work environment with growth opportunities. **ABOUT US** Indie Campers is the global leader in road trips, operating one of the world’s largest fleets of campervans and motorhomes. We offer thousands of customers the freedom to explore new destinations in fully equipped vehicles—combining exceptional customer service with operational excellence. Our frontline teams are essential to ensuring every customer enjoys a seamless experience and every vehicle is clean, safe, well-prepared, and ready to hit the road. **THE ROLE** The Operations Agent is an operational and hands-on position that combines customer service in the rental process, vehicle preparation, fleet cleaning, and basic sales support. You will support the entire customer journey—from preparing and cleaning campervans before departure, to conducting check\-ins and check\-outs, assisting customers during their rental, and supporting motorhome demonstrations when needed. This role is ideal for a practical, customer-oriented, detail-focused individual who is comfortable working in a fast-paced, dynamic depot environment. **WHAT WILL YOU WORK ON?** **Customer Service & Rental Operations:** Conduct check\-ins and check\-outs; provide vehicle explanations; assist customers throughout their rental experience; handle service recovery situations or emergencies professionally and empathetically. **Fleet Cleaning & Vehicle Preparation:** Clean vehicle interiors and exteriors; prepare campervans with kits, bedding, essentials, and optional extras—ensuring each vehicle meets Indie Campers’ quality, hygiene, and presentation standards. **Post-Rental Inspection & Reporting:** Inspect returned vehicles for cleanliness, missing items, damage, or operational issues—and report findings for follow-up. **Sales Demonstrations & Customer Interaction:** Support motorhome demonstrations by presenting features, systems, and specifications—helping customers understand the product and facilitating smooth handovers. **Sales Conversion & Lead Support:** Identify potential sales opportunities; support lead follow-up where relevant; assist the RV Sales team with customer information and documentation. **Stock, Consumables & Depot Organization:** Manage cleaning products, kits, consumables, and equipment; report shortages or damages; help keep the depot organized and prepared for daily operations. **Basic Product & Technical Support:** Explain basic vehicle systems—such as lighting, gas, water, and other motorhome functionalities—resolve simple issues, and escalate when necessary. **WHO ARE WE LOOKING FOR?** **Essential Requirements:** * Experience in customer service, hospitality, sales, rentals, cleaning, housekeeping, warehousing, automotive, or operations. * Strong communication and customer interaction skills. * High attention to detail and commitment to hygiene, quality, and presentation standards. * Practical, reliable, punctual, and solution-oriented mindset. * Ability to work under pressure in a fast-paced operational environment. * Ability to understand and explain basic vehicle or motorhome systems. * Organized and proactive approach to managing customers, tasks, and operational priorities. * Valid driver’s license, Category B. * Advanced level of English. **Preferred Qualifications:** * Experience with CRM tools, rental systems, or digital sales software. * Proficiency in the local language (e.g., Spanish), where applicable. * Prior experience in campervan/motorhome, automotive, tourism, or mobility environments. **PHYSICAL & OPERATIONAL REQUIREMENTS** This role requires physical activity and flexibility within a depot environment. You must be able to stand, walk, bend, kneel, stretch, and move around the depot for extended periods—as well as work inside vehicles and outdoors under varying weather conditions. You must feel comfortable lifting and carrying light to moderate items up to 15 kg—including kits, cleaning equipment, consumables, hoses, and supplies. You will also safely use cleaning products and chemicals, following company safety guidelines and training. Flexibility to work weekends, public holidays, peak-season shifts, and adapt to urgent operational needs—such as last-minute preparations, additional cleaning tasks, or high-volume customer periods—is required. You must also feel comfortable interacting with customers in various emotional states—including excited, stressed, or confused customers—while consistently maintaining calmness, empathy, and professionalism. **THE INDIE COMMITMENT** * Competitive compensation and commission opportunities. * Travel benefits and access to Indie Campers’ rental fleet. * Training in customer service, sales, cleaning standards, product knowledge, motorhome systems, and operational excellence. * Professional growth across Rental, Sales, Operations, Service, or other depot roles. * A dynamic and multicultural work environment with a strong team spirit. **Are you ready to Go Indie?**