IT Technician

Description

At **Foredu Solutions SL**, we are a technology consultancy specializing in solutions for **education and businesses**. We help educational institutions and organizations implement network infrastructures, devices, and digital tools that enhance learning and productivity. We are currently expanding and seeking to hire an **IT Technician**. **Job Description** We are looking for a responsible, solution-oriented, and proactive individual eager to join a dynamic and growing team. The selected candidate will combine on-site technical support at educational institutions with remote support from our offices. Responsibilities include maintaining computers and IT infrastructures, resolving incidents, managing devices, and supporting end users—ensuring the proper operation of our clients’ technological systems. As we primarily serve educational institutions, we seek a candidate with solid technical foundations, strong organizational skills, and a customer-oriented mindset. Particularly valued are the ability to diagnose and resolve incidents, initiative, eagerness to learn, and interest in continued professional growth. Prior knowledge of all technologies we use is not required. We provide internal training to acquire expertise in MDM platforms and other tools used by our clients. If you enjoy IT, interacting with users, and being part of a growing technology project, we would love to meet you. **Main Responsibilities** **On-site Technical Support** * IT maintenance at an assigned educational institution (3 days per week). * Resolution of hardware and software incidents. * Installation and configuration of computer equipment. * Installation and configuration of printers and other devices. * Diagnosis and resolution of network and connectivity incidents. * Configuration and support of WiFi networks. * Occasional travel to other educational institutions as needed. **Remote Technical Support** * Handling and resolving telephone and remote incidents. * Device management and administration via MDM platforms. * Device enrollment. * Registration of devices in Windows Autopilot. * User and profile management. * Application installation and deployment. * Resolution of incidents related to Microsoft Intune, Samsung Knox Manage, and Google Workspace for Chromebooks. **Requirements** * Work modality: On-site. * Valid Class B driver’s license. * Personal vehicle for travel to educational institutions. * Education: Higher Vocational Training Cycle in Network Systems Administration (ASIR) or equivalent qualification. * Knowledge of Windows operating systems. * Intermediate knowledge of computer networking: * TCP/IP. * Switching. * VLAN. * DHCP and DNS. * WiFi networks. * Firewalls. * Basic routing. * Network incident diagnosis. * Basic knowledge of MDM platforms or willingness to learn technologies such as Microsoft Intune, Samsung Knox Manage, or Google Workspace. * Ability to work autonomously and organize daily tasks. **Competencies** * Analytical and incident-resolution skills. * Work organization and planning. * Customer orientation and strong communication skills. * Proactive and solution-oriented attitude. * Aptitude for learning new technologies. * Responsibility and commitment. * Teamwork. **Preferred Qualifications** * Experience in end-user technical support. * Experience with Microsoft Intune, Samsung Knox Manage, or Google Workspace. * Knowledge of UniFi and Cisco Meraki networks. * Experience administering Microsoft 365\. * Knowledge of Active Directory. * Programming knowledge. * Experience developing modules or integrations in Odoo. * Experience in educational environments. * Residence near the workplace. **We Offer** * Permanent contract. * Continuous training in Microsoft Intune, Samsung Knox Manage, Google Workspace, UniFi, Cisco Meraki, and other technologies used by the company. * Integration into a young, dynamic, and continuously growing team. * Opportunities for professional development. **Working Hours** * Monday to Thursday: 09:00–14:00 and 15:00–18:00 * Friday: 08:00–15:00 Employment type: Full-time Salary: €18,000.00–€21,000.00 per year Benefits: * Professional certification training * Option for a permanent contract * Company laptop * Mileage reimbursement * Training program * Company mobile phone Education: * Higher Vocational Training (Mandatory) Experience: * IT network administration: 1 year (Desirable) * IT technical support: 1 year (Mandatory) * Windows system administration: 1 year (Mandatory) * IT incident resolution: 1 year (Mandatory) * UniFi or Cisco Meraki networks: 1 year (Desirable) * Programming: 1 year (Desirable) * MDM: 1 year (Desirable) License/Certification: * Class B driver’s license (Mandatory) * Personal vehicle (Mandatory) Work location: On-site employment