Hotel Receptionist

Description

* Full-time position * Department: Reception Service **Company Description** ----------------------------- At **A Quinta da Auga**, we do not merely welcome guests: we welcome people seeking a unique experience... If you enjoy interacting with people, love creating memorable moments, and wish to join a team where excellence and camaraderie go hand in hand, we would be delighted to meet you. * **Who are we?** We are a luxury hotel belonging to the Relais\&Châteaux collection, located in an iconic 18th-century building in Santiago de Compostela. Recently, we were awarded a **MICHELIN KEY**, a distinction reflecting our philosophy of hospitality: attending to every detail and always placing people at the center. * **What will be your mission?** You will be one of the first smiles our guests encounter upon arrival—and the last they remember upon departure. Your goal will be to make every guest feel welcomed, accompanied, and special throughout their stay, delivering close, personalized service while attending to every detail. **What will you do on a daily basis?** * Welcome guests and carry out **check\-in** and **check\-out** procedures. * Provide information about the hotel, its services, and the experiences we offer. * Manage reservations and respond to inquiries promptly and personally. * Resolve issues and anticipate guests’ needs. * Manage the hotel shop. * Collaborate as part of a team to ensure an exceptional experience for every guest. * Uphold the quality and service standards that define us. **What are we looking for?** * Education in Tourism, Hotel Management, Hospitality, or related fields. * Prior experience in hotel reception, preferably in 4- or 5-star establishments. * Advanced level of English; additional languages are valued. * Proficiency with computer tools and hotel management software. * *But above all, we seek individuals who...* *Enjoy serving others.* *Are kind, organized, and solution-oriented.* *Pay attention to detail and have a passion for doing things well.* *Enjoy teamwork and bring a positive attitude every day.* *Identify with a work ethic grounded in excellence, respect, and genuine care for people. * **What do we offer you?** At A Quinta da Auga, you will find much more than a job. You will become part of a team united by the shared aspiration to deliver unforgettable experiences—and who take joy in caring for every person who walks through our doors. Additionally, you will enjoy: * **Exclusive discounts** and **flexible compensation** at A Quinta da Auga. * **Discounts** at Relais \& Châteaux hotels worldwide and other services. * **Staff cafeteria** offering menus prepared with local, organic, and seasonal ingredients. * **Opportunities for professional development and internal promotion**, as we invest in our team’s growth. * Participation in **Corporate Social Responsibility** initiatives, as part of a project committed to people and the environment. * A workplace culture rooted in collaboration, respect, and closeness. At A Quinta da Auga, we believe diversity makes us stronger. We champion equal opportunity and strive to create an inclusive environment where every individual can grow and contribute their talent. **Would you like to become part of our story?** If hospitality excites you, if you enjoy crafting memorable experiences, and if you wish to grow within a hotel where people truly make the difference, **we want to meet you!** We look forward to welcoming you at A Quinta da Auga. Category