Customer Service Representative

Description

**CUSTOMER SERVICE SPECIALIST** **Customer Service Representative** **Mandatory requirement:** Must be registered as a job seeker with the Community of Madrid **Job Description** The Customer Service position requires a service-oriented individual focused on customer satisfaction, capable of delivering prompt and seamless support while contributing to business growth through opportunity generation, upselling, and cross-selling. The candidate must demonstrate strong attention to detail, maintain minimal error rates, and be able to resolve complex inquiries and situations. **Key Responsibilities** * Keep account and customer data updated and accurately recorded * Respond to customer inquiries within SLA-defined timeframes and aim to resolve the inquiry or incident in a single call or interaction * Identify customer needs and concerns and take ownership of their resolution * Identify opportunities for new products and generate commercial leads * Collaborate and build internal networks across various departments * Perform additional sales (upselling) and cross-sales (cross-selling) of new products * Track all commercial activities * Work efficiently and comply with current company policies and procedures * Maintain consistent performance and achieve established key performance indicators (KPIs) and business objectives * Drive one’s own professional development * Manage time effectively and efficiently * Understand the company’s strategy and value proposition * Support other departments as required by business needs **Required Competencies** * Understands and analyzes information to solve problems * Works in a structured manner to complete tasks within set deadlines * Is open to change and new ideas; proposes and applies more efficient working methods * Sets a positive example and helps and supports others * Cooperates and works collaboratively in teams; communicates clearly and effectively **Education, Experience, and/or Qualifications** **Mandatory Requirements** * Prior experience working in a commercial or customer service environment * Effective communication skills, both verbal and written, and ability to quickly establish good relationships with customers and colleagues * Creative problem-solving ability * High motivation and autonomy * Enthusiastic attitude, professionalism, and capacity for rapid learning * Excellent attention to detail * Ability to work under pressure and prioritize tasks * Ability to meet agreed commitments and objectives * Highly organized individual with a strong goal-oriented mindset * Strong interpersonal skills * Solid work ethic and professional attitude * Adaptability and openness to change * Proficiency in Microsoft tools, especially Excel, PowerPoint, and Outlook * English language knowledge **Preferred Qualifications** * Experience with CRM systems, particularly D365 * Teamwork capability * Experience in manufacturing/industrial environments—and especially in the automotive sector—is highly valued * Commercial experience and/or experience in business opportunity generation (lead generation)