Customer Service Operator

Description

**BERNER PUSHING THE LIMITS – for those who dare to do more** Making a decision about your career and employer is a choice about your future—a future into which you will invest your passion and a significant portion of your time, energy, and capabilities. Are you a visionary Call Center agent ready to drive innovation and elevate our company to new heights? We are seeking a dynamic, experienced professional to join our team and make a meaningful impact. Join our team and contribute to our success! **INDIVIDUAL COMPETENCIES** ----------------------------- * Respond to incoming customer inquiries * Process order change requests, including returns, cross\- \&sell wherever possible * Provide information on delivery status * Proactively guide customers to the self-service portal and web shop * Manage accounts and review customer feedback; increase retention * Handle claims \& warranties, e.g., for damaged goods or delays **ACCOUNTS** ----------- * Share key reasons for customer complaints or recurring claim issues with the local manager * Act in alignment with local quantity and quality guidelines * Support the sales team (sales agents; alternative channels) in achieving performance targets by sharing customer insights and aligning customer priorities across all channels **What we require:** * Higher vocational qualification in Administration * Computer literacy / AI training * Advanced Excel proficiency * English language skills * Proactive, communicative individual accustomed to teamwork * Desirable: SAP knowledge **Your responsibilities will include:** * Recording orders, credits, claims, and repairs * Managing new customer onboarding * Generating Excel reports * Handling telephone inquiries from the sales network and customers * Processing requests for delivery notes, invoices, proof-of-receipt confirmations, etc. The BERNER Group, as an employer, dares to differentiate itself and offers every employee the opportunity to dare to be more. Together, we surpass our own limits and help shape a better tomorrow.