**Is your customer service truly premium?** If you are an enthusiastic, customer-oriented person who is passionate about making every customer feel like a true VIP, we want to meet you! We are looking for a **Concierge** for our **Avis First** team at **Palma de Mallorca Airport**. **Your mission** You will be the first point of contact for our customers, delivering an exceptional and personalized experience from their arrival to their departure. Because every interaction matters and every detail makes a difference. * **You will join us immediately under a fixed-term contract (initially 3 months, with potential for extension).** * Your schedule will be 40 hours per week, distributed across a rotating shift system with consecutive days off (shifts Monday to Sunday, time slot 07:30–00:00). **What will you do on a daily basis?** * Ensure a premium experience for our customers. * Greet customers warmly, assist them with their luggage, and explain the features of the rented vehicle. * Deliver vehicles directly to customers. * Inspect vehicles upon delivery and return, documenting any possible damage. * Proactively communicate via telephone, SMS, email, and applications regarding logistics, meeting points, and special requests. * Collaborate with fleet and operations teams to ensure smooth processes. * Handle customer requests professionally and with a focus on immediate solutions. **What will you get in return?** * An annual gross salary of €18,281 plus a variable remuneration system based on customer feedback. * As stipulated by collective agreement, you will receive additional allowances for working on national holidays, outside standard hours, and during closing shifts, as well as access to training opportunities. * Challenges and opportunities for career advancement, both nationally and internationally. We operate in 165 countries. **What do you need to succeed?** * A valid driver’s license (mandatory). * Excellent communication skills: advanced English is required (other languages are a plus). * Proficiency with mobile devices, tablets, and applications. * Strong customer orientation, professional attitude, and good organizational skills. * Ability to work under pressure and manage multiple tasks simultaneously. * At least 1 year of experience in VIP customer service (preferably in hospitality, retail, or car rental). **Join us** Are you ready to join us and transform the premium mobility experience? Become part of AVIS First and help deliver superior, seamless, and uninterrupted journeys to every customer. Avis Budget Group is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran, and will not be discriminated against on the basis of disability. Palma De Mallorca Baleares Spain
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
