Back Office

Description

Job Summary: We are looking for a Back Office/Customer Service Agent to serve as the point of reference for service excellence—handling incidents and ensuring customer satisfaction within a creative and connected environment. Key Highlights: 1. Customer service and support in a goal-oriented environment. 2. Passion for retail and educational toys. 3. Continuous training and team-building events. Let’s be honest: naming job positions in English is trendy—and "Back Office" sounds fantastic. But what’ll sound even better is knowing that, if you land this role, you’ll become the go-to contact for stores, web, games, and **amazing toys** that inspire, foster growth, and spark dreams in countless children... Are you ready to turn family moments into a **celebration** of **connection**, **creativity**, and **diversity**, thanks to our products? **We’re seeking a Back Office/Customer Service Agent to expand our central office team in Riudellots de la Selva, Girona.** Apply now! We’re eagerly awaiting your application! **Temporary contract with immediate start. Full-time schedule (40 hours/week)**, flexible hours Monday–Thursday, approximately 8:00–17:00\. Friday until 14:00\. Intensive summer schedule: 8:00–15:00. **What will your responsibilities be?** * Customer service: responding to customer inquiries via internal tools, chat, phone, and email; supporting our physical store staff; managing various incidents; tracking them to resolution to ensure high customer satisfaction. * Collaborating across different company departments to deliver the best possible service and support to our customers. **Our team needs you!** * We seek **top talent** with strong written and verbal communication skills, empathy, and proactivity—in a **customer- and goal-oriented environment**. Bring energy to our offices, and you’ll be warmly welcomed. * **Minimum 2 years’ experience** in Back Office or similar roles… but above all, **passion** for retail and educational toys. * Familiarity with ticketing systems (Zendesk highly valued), Microsoft Office, and digital communication tools (Intranet, chat). * **Mandatory languages: Catalan, French, and Spanish—both spoken and written. Additional languages are highly valued.** **And if you’re still wondering… Why Eurekakids?** * We know your **birthday** is *your day*, so count on it—because at Eurekakids, it’s an extra day off… or a celebration—it’s your choice. * You’ll enjoy a **20% discount** on our fantastic products. * You’ll participate in **continuous training**, **team-building events**, and plenty of good vibes. * Flexible schedule Monday–Thursday, approximately 8:00–17:00\. Friday until 14:00\. Intensive summer schedule: 8:00–15:00. At Eurekakids, we work to be part of special moments in children’s growth and discovery. We’d love to throw open Eurekakids’ doors wide for you—hoping you feel, from day one, the passion and dedication with which our team works daily to bring our games and toys into thousands of homes, inspiring smiles in the youngest members of every family.