**Do you know the Alarm Sector?** We are a Scandinavian-origin multinational security company with nearly 30 years of experience. We provide comprehensive security solutions for homes and businesses across Europe (Norway, Sweden, Ireland, Finland, Spain, France, Italy, and Portugal). We serve over 650\.000 customers who trust our monitored alarm systems, backed by high-quality, reliable service certified by internationally recognized institutions. Thanks to our commitment to customer safety, we have become leaders in the security sector. We are seeking a **Debt Recovery and Account Management Manager** to lead daily team operations, ensuring achievement of established KPIs, efficient resolution of billing incidents, and customer satisfaction—thereby contributing to customer retention. You will be a key player in ensuring compliance with our processes and quality standards, fostering a positive, collaborative, and results-oriented work environment. Additionally, you will actively participate in defining strategies and making decisions within a dynamic and continuously evolving context. **Your main responsibilities** * Identify opportunities to improve debt collection processes and optimize their various stages. * Draft and manage customer communications via SMS, email, and letters. * Create, update, and maintain departmental operational routines across different channels. * Conduct full onboarding for new hires. * Provide daily floor support—answering questions, guiding the team during operations, and performing quality monitoring calls to identify specific areas for improvement. * Support other departments on matters related to billing, debt management, and cancellations due to non-payment. * Participate in analyzing, designing, and communicating commission changes. * Lead daily meetings to review KPIs, strategies, and operational priorities. * Assist in preparing the department’s annual budget. * Conduct periodic team performance evaluations, hold one-on-one sessions, monitor calls, and review objectives. Coordinate weekly meetings to reinforce routines and key communication. * Lead, develop, and motivate the team, promoting a high-performance culture rooted in collaboration and continuous improvement. **What are we looking for?** * Proven experience leading teams. * Familiarity with CRM tools. * Advanced proficiency in Excel, Power BI, and PowerPoint. * Analytical profile, results-driven, with strong decision-making capability. * High-level English is highly valued. **What do we offer?** * A stable project within a leading, growing company. * Professional development and continuous training. * An excellent work environment and people-centered culture. * Genuine internal growth opportunities. If leadership, continuous improvement, and team development excite you, we want to meet you!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
