CUSTOMER SERVICE AGENTS

Description

Job Summary: Act as the first point of contact for merchants, providing efficient support, managing inquiries, and collaborating to improve processes. Key Responsibilities: 1. Efficient and proximity-based support for German merchants 2. Management and resolution of inquiries through multiple channels 3. Continuous training on products and services We are seeking to hire 2 customer service agents with a disability certificate of 33% or higher, and fluent command of both German and English. A permanent employment contract and full-time working hours (9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.) are offered. Salary: EUR 1,875 gross per month x 14 payments. Act as the first point of contact for German merchants, delivering efficient and proximity-based support; manage and resolve customer inquiries via multiple channels; ensure excellent service across various domains; collaborate with internal teams to enhance processes and maintain continuous training on products and services. * German (spoken: advanced, written: advanced) * English (spoken: advanced, written: intermediate) * Permanent employment contract * Full-time position * Gross monthly salary: EUR 1,875