Level 1 Technical Support Technician

Description

Job Summary: We are seeking a Computer Technician for our CAU team, ensuring efficient and high-quality technical support service while handling first-level IT incidents and requests. Key Highlights: 1. Be part of a team that works closely with users and the business 2. Ensure efficient and high-quality technical support service 3. User support via CAU (phone, email, and ticketing portal) Posted on June 18, 2026 Location Zaragoza * * ### **Description** For some people, technology is a challenge. For others, it is an opportunity to improve their work every day. At Integra Tecnología, we not only share this vision—we drive it forward. We listen, accompany, and care for people through technology, delivering close, human-centered, and impactful solutions. We are looking to hire a **Computer Technician** for our CAU team, joining a team that works closely with users and the business to ensure an excellent service experience. **What will be your mission?** Deliver efficient, approachable, and high-quality technical support service by handling first-level IT incidents and requests (and supporting second-level when required), ensuring service continuity and user satisfaction. **️ What will you do daily?** * Provide user support via CAU (phone, email, and ticketing portal). * Log, categorize, prioritize, and resolve incidents and requests. * Deliver first-level technical support and escalate to higher levels when necessary. * Resolve incidents related to: * Windows operating systems. * Workstations, peripherals, and printers. * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint – user level). * Email and collaborative tools. * Access management, passwords, and identities. * Basic network support: connectivity, VPN, WiFi. * Document solutions and procedures. * Comply with service SLAs and KPIs. * Maintain clear and continuous communication with users, along with active collaboration with other technical teams. **What profile are we looking for?** * Medium or Higher Vocational Training (FP) in Computer Science, Systems, Networks, or related field. * Minimum 2 years’ experience in similar roles. * Knowledge and experience with O365 and Active Directory. * User-oriented mindset and incident resolution skills. * Experience in user support and ticketing tools (ServiceNow, Jira, Remedy, or others). * Basic networking knowledge (TCP/IP, VPN, DNS). * Active Directory (user provisioning/deprovisioning, password resets). **What do we offer?** * Permanent contract. We believe in long-term employee development, so we offer job stability from day one. * Flexible compensation program (pension plan, health insurance, etc.). * Continuous training and onboarding support from day one. * Positive work environment and a people-centric culture. **Why Integra?** At Integra, we believe in people. Here, teamwork thrives, voices are heard, ideas are proposed, and continuous improvement is embraced. **If you’ve read this far… We want to meet you!**