Supervisor, Customer Service

Description

**Role Summary:** As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction. **Responsibilities \& Requirements:** * Management of a team * Ensuring and optimizing the operational KPIs * Support of existing customers and acquisition of new customers in coordination with the sales department * Conducting sales talks and concluding orders and service contracts * Monitoring and responsibility of the profit and loss account for a site * Optimization and continuous improvement of process flows in the service department * Initiation of projects to increase efficiency * Active participation in the development and implementation of innovative service processes * Interface management with internal engineering, external service providers, purchasing, quality and other service location * Evaluation and reporting of operational key figures in an international environment * Enforcement of safety and quality expectations * Support in operational tasks from the Service Manager Germany * Representation of the Service Manager Germany * Supervision of international intercompany business * Support of international training initiatives * Other duties as assigned. **Preferred Experience / Skills:** * Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar * Willingness to communicate with colleagues at production sites and service centers in an international environment * Basic plant and process knowledge of pump technology and vacuum technology * Several years of professional and management experience, preferably in the field of service and customer support * Very good written and spoken English skills and willingness to travel internationally are a prerequisite * High quality awareness, commitment and high flexibility as well as resilience and customer orientation * Good PC and MS Office skills * Experience with SAP * Independent, team\-oriented work * Overall entrepreneurial mindset * BS or BA Degree in relevant field and 5\-7 years relevant experience