Operations Coordinator

Description

Job Mission: Coordinate and support operational management safely and efficiently, working within clear guidelines to help achieve defined results for the center and customers. Key Responsibilities: * Lead and coordinate the assigned team of operators, ensuring proper performance while maintaining required standards in safety, motivation, and commitment. * Coordinate day-to-day performance, including achievement of KPIs agreed with customers as well as internal KPIs (safety, operations, etc.). * Provide necessary recommendations to ensure correct operational performance. * Advise team members to improve performance. * Provide operational results information to the team. * Carry out and coordinate compliance with processes, work instructions, standardized procedures, and related forms to achieve intended results. * Support customers, internal audits, and regulatory operational audits as required, as well as assist in implementing agreed action plans. * Support the team in following safety regulations and help reduce or eliminate health-related and operational risks. * Conduct basic on-site investigations of workplace incidents and promptly report non-compliance issues regarding safety regulations and procedures. Required Profile: * Minimum three years’ experience as Operations Coordinator in a multinational company. * Medium/advanced academic qualification and/or vocational training is desirable. * Planning, decision-making, and problem-solving skills. * Communication, impact, and influence skills. * Advanced English proficiency is desirable. We are committed to equal opportunities and reject any form of discrimination. DHL Group’s personnel selection criteria are based on qualifications, performance, skills, and experience