Night Auditor

Description

Job Summary: We are seeking a Night Auditor to ensure operational excellence during the night shift, combining personalized guest service with rigorous management. Key Highlights: 1. Contribute to continuous improvement by proposing ideas and optimizing processes. 2. High-quality work environment and workplace climate. 3. Exclusive project with industry professionals. **Hotel The Cook Book**, **4\*,** located in Calpe (Alicante)**,** is embarking on a new chapter, reaffirming its identity as a gastroboutique hotel where hospitality, attention to detail, and gastronomy lie at the heart of the guest experience. In this new phase, The Cook Book aims to establish itself as a benchmark for Mediterranean luxury, aspiring to join the prestigious **Relais \& Châteaux** association—championing authenticity, savoir\-faire, and service excellence. To complete our team, we seek a **Night Auditor** who will guarantee operational excellence during the night shift, blending warm, personalized guest service with rigorous management. If you’d like to learn more, keep reading… **Here are the main responsibilities of the role:** * Manage front office operations during the night shift: check\-in, check\-out, reservations, room assignments, billing, and collections. * Conduct nightly audit and daily production closing. * Review and reconcile cash drawer. * Provide personalized assistance to guests’ needs and resolve incidents during the night. * Ensure security, tranquility, and proper functioning of the hotel during nighttime hours. * Actively participate in hotel operations, including breakfast service, food & beverage, events, or other departments as required. * Contribute to continuous improvement by proposing ideas and optimizing processes. * Coordinate with various departments to ensure operational continuity and service excellence. * Prepare daily reports and summaries for Management and Front Office teams. * Guarantee compliance with quality standards, sustainability policies, and internal procedures. * Actively contribute to continuous process improvement and enhanced guest experience. **What do we expect from you?** * Tourism-related education or equivalent qualification preferred. * Minimum 1 year of experience in similar roles within 4\* or higher category hotels. * Knowledge of hotel operations, nightly audit, and guest service. * Proficiency in computer tools and hotel property management systems (PMS). * Fluency in Spanish and English is mandatory (additional languages are valued). * Organized, solution-oriented individual with strong attention to detail. * Ability to work autonomously and manage incidents with sound judgment. * Strong communication skills, discretion, and empathy. * Teamwork and interdepartmental collaboration capabilities. **What do we offer?** * Fixed-term discontinuous contract with potential conversion to permanent. * Exclusively night-shift schedule. * High-quality work environment and workplace climate. * Stability within an established, growing company with extensive industry experience. * Ongoing training opportunities. * Exclusive project with industry professionals. * Discounts across all AR Hotels services and partner companies. We look forward to meeting you. **Apply now!**