Hotel Receptionist

Description

**JOB IDENTIFICATION** * **Position:** Receptionist / Front Office Agent * **Department:** Front Office – Reception * **Location:** Costa Adeje – Fañabé Beach, South Tenerife * **Type of establishment:** 4★ aparthotel oriented toward international tourism * **Employment type:** Full-time * **Shift and schedule:** Rotating shift from Monday to Sunday **OPERATIONAL CONTEXT OF THE POSITION** At **Los Olivos Beach Resort**, we offer a unique experience in the heart of **Costa Adeje**, just a few meters from the beach and with spectacular ocean views. Our resort combines comfort, design, and exclusive services to guarantee unforgettable stays. We feature **fully equipped apartments and suites**, swimming pools, landscaped areas, and a privileged location near the best beaches and restaurants in Tenerife. Our goal is to deliver quality and excellence in every detail. The position is based in a **tourist establishment with high annual occupancy**, located in one of the most sought-after destinations in the Canary Islands archipelago. The reception department serves as the **primary point of contact with guests**, managing critical processes of the guest experience: * check\-in and check\-out * reservation management * incident resolution * coordination with housekeeping, maintenance, and F\&B * administrative management and billing The destination’s clientele is predominantly **international (German, British, Scandinavian, and Central European)**. At **Los Olivos Beach Resort**, we are seeking **Hotel Receptionists** to join our team. We seek individuals with a positive attitude, customer orientation, and enthusiasm for delivering an exceptional experience to our guests. **MAIN RESPONSIBILITIES OF THE POSITION** **Front Office Operations** * Managing **check\-in and check\-out** * Answering phone calls and attending guests in person * Handling individual reservations and modifications * Informing guests about hotel services, activities, and local points of interest * Managing incidents and complaints **Administrative Management** * Using the **hotel Property Management System (PMS)** * Cash handling and billing * Guest documentation management * Coordination with the reservations department * Managing reservations, modifications, and cancellations; administering reservations and modifications according to customer needs. **Customer Service** * Handling special requests * Recommending hotel and destination services * Guest loyalty management * Resolving incidents professionally and empathetically * Providing information on hotel services and local activities **Internal Coordination** * Coordinating with other departments to ensure seamless service delivery and meet customer expectations. * Communicating with housekeeping * Coordinating with maintenance * Supporting the commercial and reservations departments **JOB REQUIREMENTS** **Technical Requirements** * Experience in hotel reception (minimum 1 year) * Advanced **English proficiency** * German language skills are desirable * Proficiency in PMS usage * Knowledge of billing procedures **Competencies** * Customer orientation * Incident resolution * Organization and multitasking * Teamwork * Intercultural communication * Commercial ability and sales orientation * Experience serving international customers **General Requirements** * Proficiency in hotel management software and hotel PMS * Familiarity with Microsoft Office suite * Availability to work rotating shifts * Strong communication skills, proactive attitude, and courteous demeanor * Ability to work effectively in teams and under pressure **General Requirements** * Proficiency in hotel management software and hotel PMS * Familiarity with Microsoft Office suite * Availability to work rotating shifts * Strong communication skills, proactive attitude, and courteous demeanor * Ability to work effectively in teams and under pressure **WE OFFER** * Employment within an established corporate group * A future-oriented project with an outstanding work environment at a leading resort in Costa Adeje. * Integration into a dynamic, service-oriented team. * Genuine opportunities for professional development and continuous training * A professional and friendly working atmosphere. * Permanent contract upon successful completion of the probationary period * Full-time employment * Work location: On-site employment Join our team and discover a unique work experience at **Los Olivos Beach Resort** * Send your application to **talento@hotelbahiadeavalos.com**, including your updated CV. Salary: €20,000.00\-€22,000.00 per year Benefits: * Offered language courses * Training program * Uniform provided Work location: On-site employment