Ericompt Software is seeking an experienced and customer\-focused Customer Service Manager to oversee daily customer support activities and help maintain a high standard of service. This role will involve working closely with customers, supporting the service team, resolving more complex issues, and making sure customer requests are handled efficiently and professionally. **What You’ll Be Responsible For:** * Coordinate daily customer service activities and support team members * Monitor customer inquiries and ensure timely responses * Handle escalated questions, concerns, and service issues * Help develop clear and effective customer service procedures * Review customer feedback and identify areas for improvement * Maintain accurate service records and prepare basic performance reports * Work with other departments to resolve customer\-related matters The right candidate will be a confident communicator with strong leadership, organizational, and problem\-solving skills. We are looking for someone who can remain professional under pressure, support their team, and take a practical approach to resolving customer concerns. Previous experience in customer service, team coordination, or a supervisory role is preferred. Sueldo: 17,04€\-22,30€ la hora Ubicación del trabajo: Empleo presencial
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
