Donor Loyalty Technician

Description

Country Spain Province Madrid \- Madrid Application Deadline 09/13/2026 Category Direct Support, Fundraising NGO Information MISIONES SALESIANAS Rating (0 ratings) info **Response Rate:** 50.44% info Objective We are seeking a marketing-trained professional with over three years of experience for the Donor Loyalty Technician position at our Madrid headquarters. The selected candidate will implement, develop, report on, and periodically evaluate the strategy for retaining individual donors. This role falls within the Donor Loyalty\-Donor Support Department, under the Resource Acquisition for Solidarity Area (ORS). With a multichannel focus, the role involves defining key KPIs, objectives, and reports to optimize, improve, and evaluate loyalty campaigns targeting members and donors. Tasks to Perform Participate in developing the loyalty strategy and implementing the Annual Operational Plan of the Resource Acquisition for Solidarity Area, contributing proposals based on expertise, experience, and knowledge within the scope of responsibility. Implement strategic area initiatives targeting members and collaborators through omnichannel actions aimed at increasing their commitment, retention rate, and lifetime value. Manage and monitor the proper execution of donation processes, clarify overdue payments, handle fiscal information, and ensure correct revenue allocation in coordination with the Administration department. Manage multichannel support for collaborators and prospects, resolving inquiries and incidents as well as tasks related to their lifecycle. Oversee the execution of loyalty, retention, and lifetime-value maximization campaigns for members and collaborators. Collaborate in designing and developing marketing materials, content, messaging frameworks, and other resources required to implement communication cycles across all phases and loyalty strategies, in coordination with acquisition and communications teams. Define and conduct detailed monitoring of performance indicators for activities and workflows under responsibility, preparing evaluation reports to identify deviations and apply necessary corrections/improvements. Manage key processes ensuring data quality, integrity, and consistency in Salesforce and Marketing Cloud—as well as other tools—to maintain up-to-date member and collaborator information. Provide cross-departmental advisory, technical support, and assistance regarding economic collaborator loyalty initiatives. Participate, when required, in events, networks, forums, and working groups related to the scope of responsibility. **Profile:** Alignment with the mission, vision, and values of Misiones Salesianas. Commitment to and engagement with the organization. University degree or higher vocational qualification, preferably in Advertising, Communications, Marketing, or related fields. Minimum 3 years’ experience in similar roles within loyalty, retention, and lifetime-value maximization for members and donors (preferably in NGOs or the social sector). Knowledge and experience in customer service and telemarketing departments. Proficiency in CRM and database management (Salesforce \+ Marketing Cloud highly valued). Analytical profile, capable of working with KPIs and continuous optimization. Experience and/or knowledge in the third sector is highly desirable. **English language (minimum required level:** Intermediate B2\). Strong results orientation. **Competencies:** Initiative and autonomy, Optimism and enthusiasm, Flexibility, Ability to lead initiatives, Organization and planning, Teamwork, Diplomacy and interpersonal skills **Position Level:** Employee **Contract Type:** Full-time **Duration:** Indefinite **Salary:** Between €24,001 and €30,000 gross/year **Minimum Education:** Bachelor's degree **Minimum Experience:** At least 3 years **Start Date:** 10/01/2026 **Number of Vacancies:** 1