Customer Service Representative

Description

We are seeking a professional, communicative, and service-oriented **Customer Service Representative** to join our team in Madrid. The selected candidate will be responsible for handling customer inquiries, providing accurate information about products or services, resolving incidents, and ensuring a positive experience in every interaction. This position is ideal for candidates with excellent communication skills, a proactive attitude, and the ability to work in a dynamic environment. Responsibilities * Professionally and courteously handle customer calls, emails, and messages * Provide clear and accurate information about products, services, processes, and company policies * Efficiently resolve customer questions, incidents, and requests * Record and update customer information in the internal system * Follow up on open cases until proper resolution * Escalate complex situations to the appropriate department when necessary * Maintain high standards of customer service quality * Collaborate with other departments to improve the customer experience * Comply with internal procedures and confidentiality requirements * Participate in training sessions and team meetings as required Requirements * Prior experience in customer service, call centers, sales, administrative support, or related areas is desirable * Excellent verbal and written communication skills in Spanish * Basic or intermediate English proficiency will be considered an advantage * Proficiency with computer tools, email, and CRM systems * Ability to solve problems and maintain a professional attitude under pressure * Organizational skills, attention to detail, and ability to manage multiple tasks simultaneously * Positive attitude, responsibility, and customer orientation * Availability to work rotating shifts according to departmental needs We Offer * Paid initial training * Permanent contract with opportunities for professional growth * Professional, dynamic, and collaborative work environment * Internal development opportunities * Performance-based bonuses * Flexible working hours based on availability and operational needs Benefits * Continuous training * Internal promotion opportunities * Performance bonuses * Positive work environment * Hybrid or remote work options, depending on the position How to Apply If you possess strong communication skills, enjoy helping people, and are seeking a stable opportunity in customer service, we invite you to submit your application. **Position Type:** Full-time, Part-time **Additional Compensation:** Target-based bonus Salary: €14,542.85–€39,373.56 per year Benefits: * Retirement plan * Dental insurance Work Location: On-site employment