Customer Service Manager

Description

Job Summary: This position involves end-to-end order cycle management in an industrial environment, from order receipt to delivery, ensuring quality and adherence to deadlines. Key Highlights: 1. End-to-end order management and internal coordination. 2. Advanced SAP handling for logistics and export. 3. Proactive customer interaction and incident resolution. End-to-end order management in an industrial setting forms the core of this position in Seville. The entire order lifecycle is managed—from receipt through to final delivery—coordinating with internal departments to ensure quality and timely delivery. Acts as a liaison between market requirements and production, maintaining operational fluency and customer satisfaction. Responsibilities include accurately capturing and processing orders in the corporate system, coordinating goods preparation and shipment, and monitoring delivery timelines. Export procedures and customs documentation are also managed in accordance with Incoterms. Proactive customer engagement, order tracking, and incident resolution are essential to building trust. Advanced SAP proficiency is required to manage orders and logistics. Continuous interaction with production, logistics, procurement, and sales ensures synchronization of activities and resources. The objective is to optimize internal processes and respond agilely to demand, guaranteeing efficient service and smooth communication. A Bachelor’s degree in Business Administration and Management or a related field is required; a Higher Vocational Training qualification in International Trade or Administration is also valued. A minimum of three years’ experience in order and shipment management is mandatory. Advanced SAP system expertise and a certified B2 level of English are required. Specific knowledge of export processes, customs documentation, and Incoterms application is necessary. Candidates must demonstrate excellent communication skills and the ability to work effectively in a team.