**On-site in Collado Villalba (Madrid), with the possibility of partial remote work after the probationary period.** Please do not submit your application unless you meet all the stated requirements. Thank you for your understanding. **Basic Requirements:** * Advanced and demonstrable proficiency in English, Portuguese, and Spanish. * Residency in Collado Villalba or in an area close to the workplace. **Commitment matters to us!** We invest significant time in training and development; therefore, we seek individuals willing to grow with us long-term. If you are merely "testing your luck", this position is likely not for you. However, if you are a serious, motivated individual eager to become part of something lasting, we would love to meet you. Are you a tech-savvy, customer-oriented professional passionate about delivering top-tier support? At Avirato, we are seeking dedicated professionals to join our growing team as **Technical Support Specialists**. You will play a key role by providing continuous technical support to our customers once they are active on our platform. If you enjoy helping others succeed and thrive in a dynamic environment, keep reading. Your responsibilities will include: * Guiding new customers through a smooth and personalized onboarding process using our hotel management system (PMS). * Providing post-onboarding support: resolving technical queries, guiding users, and delivering ongoing assistance. * Collaborating closely with Sales, Onboarding, and Development teams to ensure an impeccable customer experience. * Diagnosing and escalating incidents when necessary, ensuring rapid and effective resolution. * Collecting and sharing user feedback to help improve our software and customer service. What you bring: * 2–3 years of customer service experience (preferably in the hospitality sector). * Familiarity with PMS systems and the hospitality or vacation rental business. * Excellent communication skills: patient, proactive, and solution-oriented. * Strong technical aptitude to understand and explain software functionality. * Ability to manage multiple projects while maintaining organization and attention to detail. * Experience with CRM systems, project management tools, and Microsoft Office. * Advanced and demonstrable proficiency in English, Portuguese, and Spanish (mandatory). * Additional languages are a plus. What we offer: * Full-time position at a stable and rapidly growing technology company. * Permanent contract after the statutory probationary period (2 months). * Comprehensive onboarding process and continuous training to support your professional development. * A birthday day off (if it falls on a weekday). * 23 days of vacation \+ 7 personal days per year, in accordance with local agreements. * Possibility of partial remote work after the probationary period, supporting work-life balance. * Friendly, multicultural, and collaborative work environment. **Are you ready to be the voice, the guide, and the trusted support our customers rely on every day?** Salary: €18,500.00 per year Application Questions: * Are you available to work full-time on-site? Experience: * Customer service or technical support: 2 years (Mandatory) Language: * What is your level of Portuguese? (Mandatory) Work Location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
