Business Analyst

Description

Summary: We are seeking a proactive, analytical Business Analyst specializing in Planning & Analysis to manage data collection, reporting, and in-depth analysis for strategic decision-making. Highlights: 1. Opportunity to work in an international environment 2. Exposure to multiple European markets and suppliers 3. Collaborative and dynamic team culture **Job Title:** Business Analyst **Location:** Madrid, AV Manoteras, 32 We are looking for a proactive, analytical and detail\-oriented **Business Analyst** specializing in Planning \& Analysis. You will manage the analytics function by coordinating data collection, reporting, and in\-depth analysis to drive informed decision\-making and long\-term strategic planning. **Key Responsibilities**: * Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders. * Analyse data related to incentive targets, call volume trends, and performance metrics to inform short\-term operations and long\-term strategic initiatives. * Collaborate with international contact centre analysts to ensure consistency and quality of analytics output. * Support workforce planning activities through forecasting and analysis to optimize operational efficiency. * Continuously identify opportunities to improve reporting processes and analytical models. **What We’re Looking For**: * \+2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis * Fluent English communication skills (verbal and written) * Strong analytical mindset with high attention to detail and accuracy * Proficient in Excel with the ability to manipulate and analyse large data sets * Experience with Tableau * Excellent interpersonal skills to collaborate with stakeholders at all organizational levels * Ability to work independently, proactively, and creatively, demonstrating sound judgment * Confident in challenging assumptions constructively and offering innovative solutions **What We Offer** * 6 months contract * Annual salary: 30000 euros * Hybrid work. * Free parking at the office. * Opportunity to work in an international environment. * Exposure to multiple European markets and suppliers. * Collaborative and dynamic team culture. Madrid Madrid Spain