AI Engineer

Description

Summary: Verisure is seeking a Fullstack Software Developer to join their Technology Department, focusing on designing and developing autonomous AI agents and multi-agent systems within their customer care applications. Highlights: 1. Develop autonomous AI agents and multi-agent systems 2. Shape intelligent actions that solve operational problems 3. Implement observability, tracing, and evaluation for AI agents Job Description**At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.** We are the global leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. **We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution**. **About The Role** We now have the opportunity for a **Fullstack Software Developer** to join our Technology Department. **Location:** Verisure Tech Hub \- Alicante. **The role will be based at our new technology site in Alicante. Backed by over 1,700 technologists worldwide and powered by one of Europe’s largest IoT platforms.** **Your Future Team** The **IT Case \& Front team** owns the customer care applications that manage case lifecycle, workflow orchestration, and agent\-facing interfaces. They ensure our support teams have reliable, high‑performance tools to track cases and provide best‑in‑class customer success globally. **The Opportunity** * Design and develop **autonomous AI agents and multi\-agent systems**, leveraging modern frameworks and **cloud\-native architectures**. * Shape how the team designs and implements agents that **orchestrate business workflows**, consume information from a **business knowledge base**, and propose intelligent actions that solve real operational problems. * Develop and maintain **RAG (Retrieval\-Augmented Generation) pipelines** tailored to IT operations and AIOps use cases and integrate AI agents with external tools and systems. * Implement **observability, tracing, and evaluation mechanisms** for AI agents. * Collaborate with product teams to define: Use cases, Acceptance criteria and Quality metrics for AI\-driven solutions * **️ Tech Stack** * LangGraph \| AWS Strands Agents \| CrewAI \| LangChain \| Autonomous AI Agents \| Multi‑Agent Systems \| RAG Pipelines \| Chunking Strategies \| Embeddings \| Vector Indexing \| Retrieval \& Re‑ranking \| MCP (Model Context Protocol) \| REST APIs \| AWS Bedrock \| AWS Lambda \| AWS Step Functions \| AWS EventBridge \| AWS SageMaker \| Vector Databases (pgvector \| OpenSearch) \| Python 3\.10\+ \| Git \| CI/CD Pipelines \| Observability \& Tracing (LangSmith or similar) \| LLM Evaluation \| ReAct \| Plan‑and‑Execute \| Tool Usage \| Human‑in‑the‑Loop Workflows \| LLM Guardrails \| Semantic Search \| EU AI Act Awareness \| Serverless Architectures \| Networking (AWS) \| Test Automation (Unit \| Integration \| E2E) \| Frontend Testing (Jest \| Jasmine \| Karma \| Cypress \| Playwright) \| API Testing (Postman \| Newman \| REST Clients) \| xRay **Required Qualifications** * **2\+ years of experience** in Python development focused on **AI/ML or LLM applications**. * Experience building **AI agents** using frameworks such as LangGraph, CrewAI or similar, plus solid understanding of agentic patterns (ReAct, plan‑and‑execute, tool usage, human‑in‑the‑loop) **or a strong motivation to learn and develop these capabilities quickly**. * Hands‑on exposure to **RAG pipelines** (chunking, embeddings, vector indexing, retrieval, re‑ranking) and experience working in **AWS serverless environments** (Lambda, Step Functions, Bedrock). * Fluency in English and Spanish. **Soft skills \& Mindset** * High learning agility * Strong ownership mindset: proactive, reliable, and able to deliver high‑quality work under changing priorities. * Clear communication: able to collaborate effectively with both technical and business stakeholders. * Critical thinking \& adaptability: analytical, solution‑oriented, and comfortable navigating complex problems in dynamic environments. **If you’re not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team.** **What Verisure Offers You** * ️ **Hybrid Work Model –** Split your time between home and our offices in Alicante. Plus, benefit from two fully remote weeks per year and shortened Fridays all year round (until 15h). * **Dynamic Culture –** Work in a collaborative and supportive team **Global Impact –** You solutions will scale internationally **Team Environment –** Strong Scrum practices, clear ownership, and real team support **Continuous Learning –** Tech Learning and Tech Carreer Plans ️ **Lunch \& coffee included at our offices \-** You won’t need to pay for your daily meal when you are at the office! :) **Paid time off**: 23 days and an additional bank of extra hours for even more flexibility. ***Join Us!*** ***At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.*** Interested in building great tech solutions? **Apply today and be part of our team.** **Our Company DNA** * Passionate in Everything We Do: * Committed to Making a Difference * Always Innovating * Winning as a Team * With Trust \& Responsibility