Receptionist

Description

Job Summary: We are seeking a proactive and organized Receptionist to join Leonardo Hotels, delivering unforgettable experiences and efficiently managing guest service. Key Highlights: 1. Join a prestigious hotel chain. 2. Professional development and growth opportunities. 3. A dynamic and multicultural environment. JOB DESCRIPTION **Join our team at Leonardo Hotels as a Receptionist!** ------------------------------------------------------------------ **Leonardo Hotels**, a hotel chain renowned for service excellence and commitment to hospitality, is looking to welcome a **Receptionist** passionate about delivering unforgettable experiences to our guests. If you are an organized, proactive individual with strong communication skills and enjoy interacting with the public, this is your opportunity! **What We Are Looking For:** We seek a professional with at least **2 years of verifiable experience** in similar roles within the hospitality industry, specifically in the **Front Desk** area. Advanced proficiency in **English** is essential, as it will be your primary tool for communicating with our diverse international clientele. Additionally, we highly value candidates residing in **Torremolinos or its surrounding areas**, which will facilitate your onboarding and availability to cover shifts. **Your responsibilities will include:** * **Check\-in and Check\-out:** Efficiently and courteously process guest arrivals and departures, handling required documentation. * **Guest Service:** Serve as the first point of contact for our guests, providing information, resolving inquiries, and addressing requests with a smile and professionalism. * **Reservation Management:** Handle and confirm reservations, make modifications when necessary, and ensure correct room assignments. * **Tourist Information:** Provide guests with relevant information about the hotel, local attractions, transportation options, and other services of interest. * **Multilingual Communication:** Communicate fluently in **English**, and preferably in additional languages, to ensure effective interaction with guests worldwide. * **Incident Resolution:** Promptly and effectively manage and resolve any incidents or complaints arising during a guest’s stay. * **Interdepartmental Collaboration:** Maintain smooth and coordinated communication with various hotel departments (housekeeping, maintenance, food & beverage) to ensure a seamless guest experience. * **Hotel Property Management System (PMS) Operation:** Use industry-specific software to manage reservations, check\-ins, check\-outs, and other administrative tasks. * **Cash Handling and Billing:** Process service payments and issue invoices, ensuring accuracy in accounting records. * **Standards Compliance:** Uphold Leonardo Hotels’ high standards of quality and service. **What We Offer:** * The opportunity to join a prestigious hotel chain with an excellent working environment. * Professional development and growth opportunities within the company. * A dynamic and multicultural environment where you can apply your language skills and guest service expertise. * A competitive salary commensurate with the candidate’s experience and qualifications. * A permanent contract and working hours according to collective agreement. **Essential Requirements:** * Minimum 2 years’ experience in **Front Desk** operations at a **hotel**. * Proficiency in **English** (B2 level or higher). * Residence in Torremolinos or nearby areas. * Excellent communication skills, interpersonal abilities, and a strong service orientation. * Organizational ability, proactivity, and problem-solving skills. * Flexibility to work various shifts (morning, afternoon, night, weekends, and holidays). **Desirable Requirements:** * Knowledge of additional languages (e.g., French, German). * Experience with various hotel management software (PMS). * Formal education in Hospitality and Tourism. If you meet these requirements and are ready to take your professional career to the next level in the exciting world of hospitality, we want to meet you! **Join the Leonardo Hotels family and help us create unforgettable moments for our guests!** REQUIREMENTS * Minimum 2 years’ experience in **Front Desk** operations at a **hotel**. * Proficiency in **English** (B2 level or higher).