Description
We are looking for a proactive, communicative person with a service-oriented mindset to join our team in the customer service area. Your main responsibility will be to ensure personalized customer support through both digital and telephone channels.
**Main responsibilities:**
* Customer service via email, chat, and telephone.
* Resolving inquiries, issues, and order tracking.
* Monitoring comments, messages, and reviews on digital platforms.
* Collaboration and coordination with other team members on customer service tasks.
**Requirements:**
* Prior customer service experience will be valued (experience in fashion or e\-commerce sectors is desirable).
* Enthusiasm and proactivity will be essential.
* Strong writing and spelling skills.
* Basic knowledge of customer service tools (WhatsApp/email).
* Organizational ability, empathy, and problem-solving skills.
**Working conditions:**
* Schedule: Part-time (10:00–15:00\).
* Work mode: On-site.
* Immediate start.
* Salary according to collective agreement.
Salary: €700.00–€900.00 per month
Experience:
* Customer service: 1 year (Desirable)
Language:
* English (Desirable)
Work location: On-site position