CONVERSATIONAL SOLUTIONS ARCHITECT - Barcelona

Description

Job Summary: Deloitte is seeking a Conversational Solutions Architect to lead the design, development, implementation, and optimization of advanced Conversational AI solutions for global clients. Key Highlights: 1. Participate in the transformation of national and international organizations. 2. Lead the design and implementation of advanced conversational solutions. 3. Grow in an inclusive environment with opportunities for continuous learning. Can you imagine being part of the transformation of leading national and international organizations? At Deloitte, we are committed to generating impact on society, our clients, and you. At Deloitte, we are looking for a Conversational Solutions Architect with experience designing and implementing architectures based on Conversational AI and Generative AI, for our offices in Barcelona or Madrid. In this role, you will be responsible for leading the design, development, implementation, and optimization of advanced conversational solutions for our global clients. **Key Responsibilities:** Design, development, and implementation of conversational solutions on platforms such as Cognigy.AI, Kore.AI, or Amelia. Design, development, and implementation of conversational solutions on cloud platforms such as AWS, Azure, or Google Cloud. Design and implementation of technical reporting solutions using Power BI. Optimization of implemented solutions by applying best practices, ensuring performance and processing improvements. Collaborating with development, design, and business teams to understand client requirements and specifications. Researching and evaluating new tools and technologies in the conversational assistant domain for integration into solutions. Collaborating with external vendors to implement and validate proposed solutions. Coordinating and supervising development teams during solution implementation, ensuring all members adhere to best practices and technical standards. **Required Qualifications:** 5+ years of experience with conversational solutions on platforms such as Cognigy.AI, Kore.AI, Amelia, etc. Experience developing conversational solutions on cloud platforms such as AWS, Azure, and Google Cloud. Experience designing software applications on cloud platforms such as AWS, Azure, and Google Cloud. Experience integrating with various services such as APIs, CRM, and Contact Center systems. Experience developing software using programming languages such as JavaScript, Node.js, Python, or Java. Experience in data analysis and reporting using tools such as Power BI, Tableau, BigQuery, QuickSight, Athena, Databricks, etc. **Preferred Qualifications:** AWS, Azure, or Google Cloud certifications. Cognigy Certified Specialist certification. Experience in data modeling and data architecture (databases, storage, processing, etc.). Knowledge of telephony or Contact Center channel communications development (e.g., Twilio, Genesys, Avaya, Content Guru, etc.). Knowledge of Machine Learning or GenAI (LLMs). What Is It Like to Work at Deloitte? High-impact projects offering long-term career progression and learning opportunities. **Hybrid-Flexible Workday:** You’ll enjoy flexible working hours and a healthy balance between remote work and in-office collaboration — whether at our offices or our clients’ locations. **A Great Atmosphere, Both In and Outside the Office:** You’ll enjoy several team-building events per year, cultural and sports activities… and much more! **Holistic Well-being:** Take care of yourself through our physical, mental, and financial wellness program… plus on-site medical staff in our offices! **Social Impact:** You can participate in numerous national and international volunteer programs and pro-bono projects, dedicating your time and talent to those who need it most. **Feedback Culture and Continuous Learning:** You’ll grow in an inclusive environment where equal opportunity and your personalized learning plan will drive your development. Can you already picture yourself at the Deloitte University in Paris? **Exclusive Benefits as a Deloitte Professional:** Enjoy a wide catalog of benefits and a comprehensive flexible compensation plan. **If This Sounds Right for You, Here Are Your Next Steps:** Apply to this position by clicking ‘Submit Application Now’ and completing your profile. If your profile matches our needs, our Talent team will contact you to learn more about you. Get Started! We’ll guide you through each stage until your onboarding. Deloitte is a professional services firm firmly committed to equal opportunity. In this regard, the Firm accepts and processes applications from all sectors of society, without discrimination based on gender, gender expression, race, religion or beliefs, ethnic or national origin, disability, illness or health condition, genetic predisposition to disease, age, citizenship, marital status, sexual orientation or gender identity, socioeconomic status, or any other personal or social condition or circumstance. **Location:** Barcelona **Position Type:** Experienced Professionals **Service Line:** T&T **Req Id:** 48352