Junior Workshop Technician

Description

**Summary** ----------- Salary: Competitive Job Family: Return and Repair Services Location: Spain \- Madrid Workshop **Workshop Technician** --------------------- Position: Workshop Technician Department: After-Sales Service Location: C/Juan de la Cierva, Nave C5, 28823 Coslada Supervisor: Workshop Manager We are seeking to hire a workshop technician to cover a paternity leave. Contract duration: temporary, covering the paternity leave period, with duration tied to the incumbent’s return; extension possible depending on the evolution of the situation. Main responsibilities and tasks: * Diagnose, repair, and validate Dyson appliances in accordance with brand standards. * Adhere to repair deadlines. * Improve first-time repair rate. * Verify and locate spare parts received from the warehouse. * Verify the replacement and scrap process per guidelines. * Participate in training for new products and follow brand directives. * Identify counterfeit products per guidance documents. * Provide comprehensive support across all workshop activities (covering the full repair workflow). * Collaborate on local and European projects and initiatives. * Manage repair orders in Salesforce, ensuring SLA compliance. * Provide quality feedback to the Workshop Coordinator to improve market service and customer experience. * Pack and unpack products, including proper waste management. * Promote teamwork within the workplace. Educational and experience requirements: * Experience in a service/technical or manufacturing environment. * Basic knowledge of English. Technical competencies: * Ability to diagnose and repair electronic and electromechanical equipment. * Proficiency in using manual, electric, and specialized tools and equipment. * Familiarity with Microsoft Office and management software such as Salesforce. * Ability to read and interpret technical manuals. Personal competencies: * Problem-solving ability. * Adaptability to change and commitment to continuous learning. * Customer orientation and dedication to quality. * Teamwork and cooperation. * Communication and reporting skills with colleagues and supervisors. * Integrity and professional ethics. Working conditions: * Shifts conducted in a two-story industrial facility, accessible to pedestrians and vehicles. * Use of personal protective equipment (PPE). * Tools and equipment provided in compliance with current regulations. * Periodic health monitoring and preventive surveillance. * Working hours: Monday to Friday, 9:00–13:00 and 14:00–18:00 Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.