Mortgage Manager

Description

Job Summary: We are seeking a Mortgage Manager to accompany and guide clients throughout the entire mortgage process, assess feasibility and risks, and coordinate with internal departments. Key Highlights: 1. Comprehensive accompaniment and guidance to clients throughout the mortgage process. 2. Feasibility analysis, documentation review, and risk assessment for mortgage operations. 3. Collaboration with risk and operations teams to optimize processes. **Description:** ---------------- Are you motivated by the mortgage sector and do you enjoy supporting people in making significant financial decisions? At **Servinform Finance**, we work closely with one of the most recognized banking institutions nationwide and continue strengthening our team of professionals specialized in mortgage management. **What will be your main responsibilities?** * Accompany and guide clients throughout the entire mortgage process—from the initial application and document collection to finalizing the transaction (without requiring a notary visit). * Review and validate the feasibility of transactions by analyzing economic and legal documentation, as well as assessing risk levels using the financial institution’s internal tools. * Collaborate closely with departments such as Risk and Operations to optimize validation and resolution timelines. * Examine case files and documentation to identify potential issues or risk factors. * Maintain close follow-up and proactive client support, ensuring a satisfactory experience throughout the entire process. **Employment Conditions** * **Indefinite-term contract** from day one. * Full-time schedule, Monday to Friday, from 9:00 to 18:00. * Hybrid work model: remote work option starting from the second month, up to four days per week, subject to agreed performance and productivity targets. * Fixed annual gross salary of €19,000, plus an attractive incentive system linked to production, quality, and customer satisfaction results. * Workplace located at Paseo de la Zona Franca 191 (Barcelona). Excellent metro access: Fonería or Ciutat de la Justicia stations. * Expected start date: 22/06/2026. * Continuous training plan, real opportunities for professional development, and access to an employee benefits portal. * Application of the Contact Center Collective Agreement, position category: Telephone Manager. If you are looking for a stable project offering continuous learning and medium- to long-term career growth, **this could be your opportunity.** *\*\* No sector of our society can be understood without gender equality and the inclusion of persons with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily to achieve this goal.\*\** **Requirements:** --------------- * Proficiency in Microsoft Office and ability to adapt to new software applications. * LCCI certification is highly valued. * Minimum two years’ experience in a similar role within the banking sector, either as a manager or risk analyst. * Solid knowledge of banking regulations and compliance requirements. * Advanced skills in using financial analysis tools. * Excellent communication skills and ability to work both independently and as part of a team.