Agent-Reservations

Description

**Additional Information** **Job Number**26105085 **Job Category**Reservations **Location**Plaza de Celenque 2, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, modifications, and cancellations received by phone, fax, or email. Identify guests’ reservation needs and determine the appropriate room type. Verify room type availability and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions regarding hotel facilities and services, as well as room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the code and rate into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; safeguard guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; thank them with genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen to and appropriately respond to concerns raised by fellow employees. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:No relevant work experience required. Supervisory experience:No supervisory experience required. License or certification:None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* EDITION Hotels combines visionary boutique hotelier Ian Schrager’s creative genius, world-class luxury hotel service delivery, and Marriott International’s global reach to create a completely new hospitality experience. EDITION delivers the best of both worlds through a delicate balancing act: elegance with personality, perfectionism with individuality, and comfort with charisma and charm. The brand targets sophisticated, informed guests who understand quality, originality, design, and service excellence—but want it unbound, pushing beyond conventions and demanding attitudes and sensations wrapped in an exceptional package. To create this magical experience, we need you. We seek outgoing, extraordinary individuals eager to work in an inspiring environment that challenges and makes them proud to come to work each day—a place where service comes from the heart, not from a manual; a place that offers an endless theatrical performance continuously delighting and astonishing every guest. We invite you to join our team. By joining EDITION, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part of** an incredible global team, and **you will become** your best self.