Operation Store Manager

Description

**Brand:** World Duty Free Group **Country:** ES **\#job\-location.job\-location\-inline { display:** inline; } **Location:** Palma de Mallorca Airport **Job Type:** Indefinite Avolta is the global leader in travel retail and traveler dining, present in more than 70 countries with thousands of points of sale across airports, railway stations, ports, service areas, and other mobility hubs. If you are passionate about retail and customer service, and wish to join a leading company transforming the traveler experience, Avolta is the place for you. Join us and help create exceptional experiences for customers worldwide. We are seeking a Store Manager responsible for end-to-end store management, ensuring achievement of commercial objectives, excellence in customer experience, and effective team leadership. **KEY RESPONSIBILITIES:** Commercial Management Achieve and exceed sales, profitability, and KPI targets defined by the company. Analyze commercial performance and develop action plans to improve store results. Ensure proper execution of campaigns, promotions, and commercial strategies. Identify business opportunities and propose initiatives to increase sales. Customer Experience Guarantee an excellent shopping experience. Effectively manage customer incidents and complaints. Foster a customer-centric culture within the team. Leadership and Team Management Lead, motivate, and develop the store team. Conduct recruitment, onboarding, training, and performance evaluations. Organize schedules, vacations, and resource planning to optimize operational coverage. Promote a positive, inclusive, and results-oriented work environment. Store Operations Ensure compliance with company operational procedures and visual standards. Oversee correct receipt, restocking, and inventory management. Ensure adherence to loss prevention policies and inventory control procedures. Maintain the store in optimal conditions of cleanliness, order, and safety. Financial Management Control store operating costs and expenses. Monitor financial indicators and prepare management reports. Ensure proper cash handling and opening/closing procedures. WHAT ARE WE LOOKING FOR? Minimum 3–5 years of experience in retail. At least 2 years managing teams and store operations. Experience managing commercial KPIs and achieving targets. Due to certain email system settings, some of our messages may occasionally land in your junk or spam folder. To ensure you don’t miss any important updates regarding your application, please check these folders regularly and mark our emails as ‘Not Spam’ if needed. We look forward to connecting with you soon!