Head Waiter

Description

At Mikuna, a Peruvian restaurant located in Chamberí, Madrid, we are seeking an experienced Head of Service to join our team on a full-time basis. We are looking for a responsible, punctual, solution-oriented individual with a positive attitude, capable of organizing service operations, coordinating the front-of-house team, and maintaining a professional yet friendly relationship with customers. It is essential that you have prior restaurant experience, can work well under pressure, and are able to make decisions during busy periods. We need someone proactive, with strong communication skills and the ability to resolve stressful situations quickly and effectively. Main responsibilities Organizing and supervising service operations in the dining room and on the terrace. Coordinating the waitstaff team during each shift. Direct customer interaction and service. Managing reservations, table assignments, and service pace. Assisting with order taking and explaining the menu. Supervising table setup and clearing. Resolving incidents occurring during service. Maintaining order, cleanliness, and proper presentation of the dining area. Collaborating with the kitchen, bar, and management to ensure an excellent customer experience. Requirements Previous experience as Head of Service, Floor Manager, or waiter with leadership responsibilities. Excellent customer service skills and strong personal presence. A responsible, punctual, and organized individual. Ability to lead and coordinate teams. Ability to work under pressure during peak service hours. A solution-oriented attitude when facing problems or stressful situations. Availability for full-time work, including split shifts, lunch and dinner services, and weekends. Required: Experience working in high-volume restaurants. Familiarity with Peruvian cuisine or willingness to learn. Strong communication skills with both team members and customers. Proficiency in reservation management and front-of-house organization. Experience leading front-of-house teams. Location Mikuna Peruvian Restaurant Calle Galileo 56, Chamberí, Madrid. Contact Send your CV via WhatsApp to 603 39 27 58\. Salary: €1,500.00–€1,600.00 per month Workplace: On-site employment