STORE MANAGER for MARCHENA

Description

**Description:** ---------------- **Why choose Grupo MAS?** ✅ Stability: You will join an established company and a sector leader. Growth: We invest in internal promotion and talent development. **Your role in our team** As a key member of the store, your main responsibilities will be: * **Customer Service Quality Management:** * Handle complaints, incidents, and suggestions to ensure high-quality service. * Engage the team in continuous improvement of customer service. * Ensure a satisfying customer experience and strengthen loyalty. * **Profitability Management:** Review and analyze store performance—including sales vs. margins, shrinkage, expense ratios, productivity, absenteeism, turnover, and unexplained losses... * **Sales Management aimed at achieving central targets:** Achieve sales goals, identify areas for improvement, engage the team to meet objectives, and supervise in-store implementation and compliance with corporate policies and guidelines.* **Store Logistics and Operational Management:** Ensure product availability, quality, and proper presentation; manage inventory levels; place orders; maintain up-to-date pricing; guarantee safety and regulatory compliance; and ensure adherence to the store’s organizational model. * **End-to-End Sales Operations and Customer Experience Management**: Supervise quality standards, implement cross-selling, and analyze section-by-section sales. * **Team Leadership:** Team management and supervision, leadership, personal development, service excellence, and compliance with standards. **COMPETENCIES:** \- \- Corporate Identity \- \- People Leadership \- \- Analytical Thinking \- \- Communication and Influence \- \- Team Management and Collaboration \- \- Organization, Rigor, and Quality \- \- Results Orientation \- \- Emotional Management \- \- People Development **Requirements:** --------------- **REQUIREMENTS:** * Basic qualification: Medium or Higher Vocational Training Cycle (Commerce/Marketing; Administration/Finance) or High School Diploma. * Recommended complementary qualification: Business Administration and Management (ADE), Economics, Business Studies, Marketing. * Professional Experience: Minimum 1 year in a similar role or 2\-3 years as Assistant Store Manager. * Other requirements, knowledge, and competencies related to various aspects of store operations: * Economic management of the business unit * User-level computer tools * Customer service * Point-of-sale organization and sales techniques * Team leadership and communication skills