We are looking for talent! Customer Support in Barcelona. **Do you want to build a future that truly matters, surrounded by committed people? Join us today. Rock the future.** At ROCKWOOL, we design stone wool solutions that provide safety and sustainability. If you have customer service experience, knowledge of Portuguese, and are motivated to work in a service-oriented team, join our Customer Service department and help us make a difference. **Your future team** In this role, you will become part of a multidisciplinary, customer-focused, dynamic, and entrepreneurial team with many challenging and attractive tasks to ensure an excellent customer experience. For this, your personality and attitude are crucial. In return, you will work with excellent products and receive the training and tools needed to achieve our ambitious service goals. **About the position** As Customer Service, your main responsibility will be ensuring proper order management according to the company's internal policies and procedures. You will serve as the contact point for customers via phone and email, manage communication to ensure deliveries occur as planned, and coordinate with the Logistics Department when issues or adjustments arise. On a daily basis, you will handle order entry and online order management, coordinate deliveries with logistics, process new customer and material registration requests, maintain the electronic filing system updated daily, and prepare reporting related to Customer Service operations. Additionally, you will receive and evaluate complaints to determine their validity and, if applicable, forward them to the incident management team for processing. **Requirements** We are seeking a candidate with a high level of English proficiency; knowledge of Portuguese and Catalan will be valued. You should have proven education and experience in administrative management, strong computer skills with Windows and MS Office applications, and SAP knowledge is desirable. Beyond these technical qualifications, we are looking for an organized individual accustomed to teamwork, with initiative and adaptability, who will contribute to a collaborative and supportive work environment. **What we offer?** A one-year temporary full-time contract with potential conversion to permanent; competitive salary levels aligned with market trends. Variable salary based on objectives. 2 extra annual payments. 30 working days of vacation. Training programs and courses supporting your personal and professional development. A safe workplace. Possibility to enroll in a company-subsidized health insurance plan. Meal voucher. One day a week remote work. If you are looking for an inclusive and supportive workplace offering ample growth and development opportunities, we encourage you to apply by submitting your CV along with any additional documents you wish to include. **Who we are** We are global leaders in stone wool insulation solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe and sustainable products that help people and communities thrive. We are a global company with over 12,200 employees across more than 40 countries and 51 production plants, all focused on a shared goal: unleashing the natural power of stone to enrich modern life. Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to actively commit to the United Nations Sustainable Development Goals (SDGs) framework and is actively engaged in 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and our sponsorship of the ROCKWOOL Denmark SailGP team, we aim to raise awareness about ocean health challenges and accelerate solutions to protect them. **Diversity and inclusion culture** We want all employees to feel valued, respected, included, and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities for everyone, promoting diversity, and combating all forms of discrimination among ROCKWOOL employees. At ROCKWOOL, we are committed to diversity and equality throughout the entire recruitment process, following a non-discrimination policy based on gender, age, disability, religion, race, origin, sexual orientation, or any other characteristic protected by law. **At ROCKWOOL, you will find purpose, stability, and development opportunities—much more than just a job.** * **Collaborative culture** * **Professional development and stability** * **Sustainability and responsibility** **Join us today. Rock the future.** \#RWLAT