Receptionist

Description

Headquartered in Barcelona and founded in 1922, Pronovias Group is a global leader in bridal fashion, continuously shaping the future of the industry. Our team is united by a shared passion and motivation to make every woman truly happy. We are a group of pioneering bridal brands, each renowned for the creativity of our innovation: Pronovias, St Patrick, and White One. We are currently seeking a **Receptionist** for our **Barcelona** store, responsible for delivering a unique shopping experience aligned with Pronovias standards. **Key Responsibilities:** * Welcome customers visiting our stores and provide information about the store and its procedures. * Support the Sales Team during appointments and fittings, ensuring an exceptional experience for clients. * Answer incoming phone calls and efficiently direct them to the appropriate personnel. * Schedule, modify, and cancel appointments and fittings. * Ensure excellent customer service throughout the entire sales process. * Accompany and guide clients upon arrival, facilitating their introduction to the assigned Sales Advisor. * Manage order notes, payments, and track outstanding payments. * Follow up with clients who have canceled their appointments or failed to attend on the scheduled day. * Review the weekly schedule with the Store Manager. * Perform cash register closing and prepare the settlement envelope. * Relay information received from headquarters to the store team. * Prepare and send internal email communications at the beginning of each week and at month-end. * Maintain a consistently tidy store reception and information counters, as well as the overall store image, ensuring alignment with internal policies. * Collaborate with the rest of the team and inform the Store Manager of customer feedback received. * Support the Store Manager in POS system management and in coordinating appointments and fittings. * Offer and serve beverages to customers during the reception phase and at the conclusion of the sale. * Assist in managing inter-store transfers (receiving and dispatching stock). * Handle requests, storage, and replenishment of office supplies. **Requirements** * Minimum 2 years of experience in customer service, reception, or retail roles. * Prior experience with premium or luxury brands is highly valued. * Excellent communication skills and strong customer orientation. * Organizational ability, administrative management skills, and teamwork capability. * Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint). * Languages: Spanish, Catalan, and English (mandatory). Knowledge of French, Italian, Portuguese, or other languages will be considered a plus. If you meet these requirements and would like to join Pronovias, we would be delighted to meet you.