ServiceNow Architect

Description

Choosing Capgemini means choosing a company where you’ll have the freedom to shape your professional career as you wish, backed and inspired by a collaborative community of colleagues worldwide. Here, you can reinvent what’s possible. Join us and help the world’s leading organizations discover the value of technology and build a more sustainable and inclusive world. **What will be your role?** ---------------------- We are looking for a **ServiceNow Architect** with solid experience in designing, developing, and maintaining solutions on the ServiceNow platform. The ideal candidate will possess deep platform knowledge—including its integration and automation capabilities—as well as experience designing scalable, secure architectures aligned with business needs. You will participate in the IAM project and be responsible for defining, evolving, and governing the ServiceNow architecture, ensuring adoption of sound technical and architectural best practices, as well as proper integration of the platform within the organization’s broader technology ecosystem. This role requires a combination of technical, analytical, and business-engagement skills to ensure implemented solutions deliver value and sustain long-term platform viability. **Key Responsibilities** * Define and maintain the ServiceNow platform’s architectural vision, aligning it with business needs and organizational technology goals. * Design and govern end-to-end technical architecture—including workflows, integrations, data models, security, performance, and scalability. * Ensure the platform architecture complies with corporate security standards, regulatory compliance requirements, and governance policies. * Define and contribute to the platform’s architectural evolution—including upgrades, adoption of new capabilities, and integration strategies with enterprise systems. * Participate in evaluating and defining ServiceNow-related initiatives, ensuring architectural decision consistency and appropriate technical coordination across teams. * Establish and promote architectural best practices, development standards, and platform governance principles. * Monitor platform performance, identify technical risks, and propose mitigation actions to ensure solution stability and scalability. * Translate business needs into scalable and sustainable technical solutions. * Serve as a technical reference for developers, functional analysts, and other architects, driving adoption of best practices. * Ensure the platform’s long-term technical sustainability—balancing innovation, maintainability, and stability. * Ensure architectural decisions maintain alignment between business needs and the platform’s technological evolution. * Collaborate on prioritizing technical initiatives and architectural decisions, contributing criteria related to feasibility, scalability, and business value. * Act as the technical reference point for internal stakeholders, project teams, and vendors on ServiceNow architecture matters. **Your Profile** ------------- * Minimum 5 years’ experience as a ServiceNow Architect, Technical Architect, or equivalent role within complex organizations or enterprise environments. * Extensive hands-on experience with the ServiceNow platform and in-depth knowledge of multiple modules—including ITSM, ITOM, CSM, HRSD, or similar. * Demonstrable experience designing enterprise-level ServiceNow architectures. * Ability to translate business needs and objectives into scalable and sustainable ServiceNow solutions and architectures. * Strong knowledge of enterprise integration patterns, API management, and platform security architecture. * Experience in platform governance, scalability planning, and technical risk management. * Ability to collaborate with internal stakeholders and translate business requirements into architectural decisions. * Excellent verbal and written communication skills, with ability to engage effectively with both technical and business audiences. * Holistic understanding of large-scale platforms like ServiceNow across all technical dimensions: architecture, security, performance, operations, and integrations. **Desirable Qualifications** * Experience contributing to corporate technology roadmap definition. * Participation in platform governance models or Centers of Excellence (CoE). * Experience coordinating cross-functional initiatives involving multiple technical teams. * Experience in large-scale digital transformations based on ServiceNow. * Experience engaging with executive leadership to define and evolve technological capabilities. * Experience in long-term technology planning and managing enterprise-scale ServiceNow ecosystems. + ServiceNow certifications, especially: + Certified Technical Architect (CTA). + Certified Application Developer (CAD). + Certified System Administrator (CSA). + Certified Implementation Specialist (CIS). We welcome all applications and offer in-person, online, and certification-based training. Even if you don’t meet 100% of the requirements—we’d still love to meet you! **What You’ll Love About Working Here** ----------------------------------- You’ll work in an environment that values trust and autonomy. Virtual campuses: training in GenAI, Cloud, Data, Sustainability, etc. A comprehensive portfolio of Development & Work-Life Balance measures, including: * Flexible Compensation Plan (daycare vouchers, private health insurance, meal cards or food subsidies, transportation, training, etc.) * Hybrid and flexible remote work model. * 24 vacation days + 2 personal days + December 24 and 31 + option to purchase up to 7 additional vacation days per year. * FlexAbroad: possibility to work remotely from another country for up to 45 days. * Continuous learning. Access to full training pathways through our Virtual Campuses (GenAI, Cloud, Data, etc.), with certification opportunities. Free access to platforms such as Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language learning. * Wellbeing HUB — includes policies and initiatives supporting physical and mental health. * Participation in volunteering and social action programs led by our Sustainability, Inclusion, and Equality groups. * Active participation: attend talks, masterclasses, demos, and challenges such as Tech4PositiveFutures or Innovation 4 All. Volunteering: you can participate in initiatives driven by the Group Foundation focused on sustainability, diversity, and digital inclusion. **Why Capgemini — Our Commitments and Priorities** --------------------------------------------------------- Our Equality Plan and Code of Ethics guarantee inclusive, non-discriminatory processes that foster talent within a multicultural and accessible environment for people with disabilities (holding a disability certificate is viewed positively). Capgemini is a global partner for business and technological transformation, helping organizations accelerate their dual transition toward a digital and sustainable world—delivering tangible impact for both businesses and society. We are a responsible and diverse group, with 340,000 professionals across 50+ countries. With over 55 years of experience, clients trust Capgemini to harness the value of technology and meet all their business needs. We offer end-to-end solutions—from strategy and design to engineering—powered by our leadership capabilities in artificial intelligence, generative AI, cloud, and data, combined with deep industry expertise and a strong partner network. #LI-VR1