Telephone and Billing Administrator

Description

We are a telecommunications company with a strong presence in southeastern Spain. We are looking for new colleagues to join our Telephone and Billing team at our **Málaga Halley** offices. We want you to become part of our team and directly contribute to the company’s growth. If you are a detail-oriented person eager to join one of the most solid local telecommunications groups, we are looking for you! Join our team and be part of our success. **Responsibilities:** * Administrative management of activations, deactivations, number portabilities, and modifications for fixed and mobile telephone services. * Management of billing tasks, discounts, and issuance of surcharges, ensuring accurate invoice generation and tracking. * Resolution and follow-up of administrative incidents with operators and suppliers. * Preparation and monitoring of reports and dashboards on service activations, billing incidents, and service control. * Management of telephone and billing panels within the CRM system. * Coordination with Commercial, Customer Support, and Technical Support departments to ensure proper management of contracted services. * Reporting, monitoring, and tracking of complaints submitted via Jira to the CRM team. **Requirements:** * Minimum 1 year of prior experience in administrative roles, preferably in telecommunications or billing. * Knowledge of administrative management, billing, and customer service. * Advanced proficiency in Microsoft Office, especially Excel. * Analytical ability and attention to detail. * Fluent English is desirable. * Strong communication and teamwork skills. * Ability to resolve incidents and manage priorities. **We offer:** * Temporary contract with potential for conversion to an indefinite contract. * Full-time position. * Rotating schedule: 9:00–18:00 or 10:00–19:00, Monday to Friday. * Hybrid position: 1 day of remote work per week (Tuesdays). * Benefits: Flexible compensation (meal vouchers, public transport allowances, etc.). * Opportunity to join a growing company. Are you ready to wear Olin’s colors and lead telecommunications in Málaga? Apply now and join our outstanding team! **At Olin, we are committed to creating an inclusive environment where all individuals feel valued and respected, ensuring equal treatment and opportunity throughout our recruitment processes. Our decisions are based on merit and suitability for the role, and we do not tolerate any form of discrimination. We encourage applications from all individuals, regardless of background, circumstances, experience, or personal condition.**