Forwarding Management Administrator Santurtzi

Description

Job Summary: We are seeking a Customer Service Operator to serve as the critical link between the client and the operational team, ensuring data integrity and service excellence in Valencia. Key Highlights: 1. Strategic opportunity within the Valencia team 2. Dynamic work environment that fosters personal growth 3. You will join a team that values imagination and boldness 579392 Valencia, ES Forwarding Management Administrator Santurtzi CEVA Logistics delivers global supply chain solutions to connect people, products, and suppliers worldwide. Present in 170 countries and with over 110\.000 employees across 1\.300 sites, we are well on our way to achieving our vision: becoming one of the top five global 3PL logistics providers. We believe our employees are the key to our success. We aim to engage and empower our diverse global team to co-create value with our customers through our contractual logistics and air, ocean, road, and finished-vehicle transportation solutions. That’s why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW. Join CEVA Logistics and become part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join our mission to shape the future of global logistics while becoming a world leader in the industry. As we continue growing at an accelerated pace, will you dare to grow with us? YOUR ROLE Within our Valencia team, we have a strategic opportunity for a Customer Service Operator. Your primary mission will be to act as the critical link between the client and our operational team, ensuring every shipment is managed with maximum data integrity and service excellence—without involvement in technical execution with suppliers. WHAT WILL YOU DO? Reporting directly to the area manager, your key responsibilities include: * Shipment Creation and Management: You will be responsible for initial data entry and creation of shipments in the system. * Data Integrity: You will ensure each file is correctly initiated with the client’s specific milestones and requirements. * Communication Management: You will maintain active and proactive contact with the client, providing updates on cargo status and comprehensively managing expectations. * Critical Interface: You will act as the liaison, translating client needs to the operational team and vice versa. * Service Focus: You will guarantee resolution of client inquiries without performing technical supplier management tasks. To ensure focus on service, this position does not handle shipping documentation (B/L), issue transport orders (TO), or maintain direct contact with carriers or suppliers for technical traffic management. WHAT ARE WE LOOKING FOR? * Experience: Professional with prior customer service experience in the logistics or freight forwarding sector. * Communication Skills: Ability to manage client relationships diplomatically and tactfully. * Attention to Detail: Meticulous profile regarding data to ensure system information is accurate from the outset. * Problem Solving: Natural ability to resolve incidents and meet business deadlines. * Languages: Professional English; French is an asset. * Tools: Proficiency in financial/logistics systems and MS Office suite, especially MS Excel. WHAT DO WE OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop, and be part of our journey: * Compensation and Commitment: You will be compensated for your hard work and commitment at one of the world’s leading logistics providers. * Benefits: Competitive package including vacation days, pension plans, and life insurance. * Benefits Platform: Access to discounts across various sectors such as retail, travel, and wellness. ABOUT TOMORROW We value your professional and personal growth. Therefore, we offer numerous career opportunities to help you thrive within CEVA. Join CEVA for a challenging career. CEVA Iberia is committed to attracting, acquiring, and retaining the best possible candidates in a fair and inclusive manner, consistent with labor legislation and best practices. Our organization is an equal opportunity employer. Company policy states that no employee or applicant shall be discriminated against on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability, and/or age (as defined by law). Important Notice: Legitimate CEVA Logistics recruitment processes involve communication with candidates via recognized professional networks such as LinkedIn or through an official company email address: firstname.lastname@cevalogistics.com. We recommend not responding to unsolicited commercial proposals or offers from unknown individuals.