CUSTOMER SERVICE COORDINATOR

Description

Job Summary: Coordinate, lead and support the Customer Service team to deliver personalized, high-quality customer service. Key Highlights: 1. Space for Innovation 2. Continuous Training 3. Great Team Start Date **29/05/2026** Working Hours **Full-time** Contract Type **Permanent**Mobile Work **No mobile work****APPLY** **YOUR BENEFITS** ------------------ Events From team outings to Christmas parties and networking events, we build strong connections by spending quality time together. Fast Decision-Making Processes Get things done faster with optimized processes that foster efficiency and effectiveness. Space for Innovation Turn your ideas into action in an environment that champions creativity and empowers you to lead change. Continuous Training Refine your skills and advance your expertise through our professional development programs. Great Team It’s truly people who make the difference—and with us, you’ll join the best team. Flat Hierarchies Go straight to decision-makers with our streamlined organizational structure. Reference ID **JR122149** Company Name **Rhenus Logistics S.A.U.** Location **Valencia**Job Category **Freight Services**Business Unit **Road Freight**Contact Person **Núria De La Rubia****JOB DESCRIPTION** --------------------------- **WHAT TO EXPECT** ------------------------ At Rhenus, we are seeking a Customer Service Coordinator to join our Valencia office. Mission: Coordinate, lead and support the Customer Service team to ensure its smooth operation, with the objective of delivering personalized, high-quality service to our customers. Scope of the Role: * Lead a team of 4–6 people. * Manage and support approximately 15–20 accounts. Responsibilities: * Coordinate, organize and assign team tasks. * Train new department staff. * Make decisions and intervene in resolving incidents with customers and correspondents. * Supervise daily tasks to ensure team work quality and resolve incidents. * Monitor key accounts and their profitability. * Handle disputed credits. * Ensure compliance with assigned Compliance controls and procedures. * Collect evidence of compliance and effectiveness of assigned controls and procedures in the area of **WHAT YOU BRING** ----------------------- Responsibilities: * Assign and distribute tasks among team members based on workload volume and individual experience. * Supervise, support and monitor operational staff’s daily work, correcting deviations or issues as needed. * Guarantee and maintain a positive working environment. * Onboard new staff into the department and provide initial instructions for successful job performance. * Report weekly on account progress to the Operations Manager. * Manage interdepartmental conflicts. * Monitor and allocate inventory for key accounts. * Supervise and coordinate shipments for key accounts and report potential incidents. * Support the team in negotiations with customers and correspondents regarding discrepancies and deviations in freight transport—including volume, breakage and express deliveries. * Manage credit notes. * Analyze accounts’ financial gains and losses. Prepare service-level reports (KPIs) for customers requiring them. * Track damage files related to claims. * Hold regular meetings with Traffic Department heads to discuss issues and propose improvements. * Implement assigned Compliance procedures and controls. * Periodically collect evidence of compliance with assigned Compliance controls and procedures. Requirements: * Education: Advanced Vocational Training Certificate (CFGS) / Bachelor’s / Master’s degree in Transport and Logistics / International Trade. * Basic Knowledge: English B2 and Microsoft Office Suite. * Specific Knowledge: Team management, customer service, incident resolution. * Experience: 5 years. * Minimum probationary period: 6–12 months. RHENUS OVERLAND TRANSPORT SPAIN is an equal opportunity employer. All individuals will be considered for employment without regard to race, color, religion, national origin, ancestry, citizenship, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, pregnancy, childbirth and related medical conditions, or any other characteristic protected under applicable laws. Rhenus will make reasonable accommodations for the known physical or mental limitations of a qualified applicant with a disability unless such accommodation would impose an undue hardship on the operation of our business. **BUSINESS UNIT** --------------------- **ROAD FREIGHT** ---------------- Logistics requires intelligent management to ensure goods arrive at the right place at the right time: our transport solutions guarantee exactly that. Rhenus Road Freight’s product portfolio covers everything from less-than-truckload (LTL), partial and full loads, to dangerous goods and special transports. Combined with complementary services such as insurance or customs clearance, this results in individually tailored, industry-specific full-service packages. We are pragmatic and straightforward. At the same time, our consistent growth trajectory offers long-term prospects for all our employees—whether specialists or career changers." **WELCOME TO RHENUS** ----------------------- **Where our growth journey meets yours.** We are a global powerhouse on a mission to pioneer everything we do. Together, we create impact—and dare to redefine what’s possible. Ready to unlock potential—without burnout? We’re on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea valued. We remain a global team—where each person contributes to our success. Together, we shape the future of logistics—and beyond. Powered by you. **APPLICATION PROCESS** ------------------------ #### **ONLINE APPLICATION** Your documents reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we look forward to reviewing your CV and references—the best way to make a great first impression." #### **APPLICATION REVIEW** Our HR team and the relevant department will review your application as soon as possible. We aim to respond within two weeks. With your consent, we would also be delighted to forward your documentation to other business units if the selected position does not prove to be the right fit. #### **APPLICATION PROCESS** Depending on the role, several methods help determine whether we’re a good match. In most cases, we conduct a peer-level personal interview, of course. Online assessments, assessment centers or trial work may also be possible. Ultimately, the best decision for both parties is made. #### **ONBOARDING** With your commitment, you become part of the Rhenus Group immediately—we’re already excited to shape the future of logistics together with you. To ensure your start is a complete success, we’ll familiarize you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you’ll easily master each of your new responsibilities.