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Job Summary: We are seeking a professional to organize airport traffic, coordinate transfers, and manage incidents, with a focus on customer service and cost optimization. Key Highlights: 1. Airport transfer organization and optimization 2. Incident management and customer service (TOs and end customers) 3. Integration into a committed and expert team **Description:** ---------------- ***Who Are We?*** At **BDXperience**, a brand of **W2M**, the travel division of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience by relying on local, committed, close-knit, and destination-expert teams. As a receptive operator, we provide services across major leisure tourism destinations, backed by a solid track record that enables us to deeply understand each location’s offerings and resources. This positions us to deliver agile responses and advantageous conditions for our clients at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive product* * *Sustainable commitment* These are our differentiating objectives—defining every experience we design. ***What Will Be Your Functions and Responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at minimal cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with both end customers and representatives of tour operators represented by BDX, handle transportation emergencies, and resolve them promptly. * Corporate customer assistance (TOs represented by BDX) at the airport * End-customer assistance at the airport * Airport transfer organization and occupancy optimization * Delay management and short-term reactive measures * Monitoring of possible post-travel incidents * Communication with tour operators. **Requirements:** --------------- ***You’ll Be a Great Fit If You...*** * Are an effective communicator (oral/written) and empathetic, able to understand customers’ needs and concerns. * Pay close attention to detail. * Can work under pressure, set priorities, meet deadlines, and demonstrate a proactive, solution-oriented attitude—anticipating problems and proposing solutions. * Are dynamic and methodical, possess strong organizational skills, and collaborate effectively within a team to foster peer cooperation. * Have experience assisting customers at stay hotels and selling excursions. * Have advanced English proficiency; additional languages are valued. ***Bonus Points If You Also Have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and Skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** comes with advantages—because our team’s wellbeing is a top priority. Joining our project goes beyond just filling a position: it’s a personal growth and care experience. * We support your professional development through continuous training programs and internal mobility opportunities. * We optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off, so you can celebrate it your way. We seek talent to continue driving our destination operations forward. We seek talent to continue driving our destination operations forward.
