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Job Summary: You will coordinate and organize airport traffic, optimize transfer services and costs, and provide assistance to end customers and corporate clients. Key Highlights: 1. Dynamic environment with growth opportunities within a global tourism operator. 2. Opportunity for professional development across various areas of the W2M Group. 3. Innovative and experienced team-based work in the sector. **Description:** ---------------- ***Do you want to join our team as an Airport Operator? We’re waiting for you!*** ***Who are we?*** **We are W2M!** The travel division of the Iberostar Group — our growth platform and source of inspiration for achieving leadership. Creators of the most innovative brands across all domains. We are fully digital and absolutely personalized. Committed to people and sustainability, we make travel experiences attractive, innovative, safe, and efficient. We form a team born with an innovative and restless spirit, yet backed by a successful track record in our sector. We were born free — we aim to break molds and go beyond the conventional. ***What will be your functions and responsibilities?*** Reporting directly to the Airport Manager, you will be responsible for **organizing and coordinating airport traffic**, working closely with the office to **maximize the efficiency of transfer services and optimize costs.** Your role will focus on delivering excellent customer service — both to corporate clients and end customers — ensuring agile and efficient operations. You will maintain continuous communication with representatives of tour operators managed by W2M, as well as handle and resolve transport-related emergencies. Assistance to END CUSTOMERS at the Airport **Operations and Coordination** * Organize and coordinate airport transfer services, optimizing occupancy and available resources. * Manage delays and short-term operational responses. * Handle transport emergencies and ensure their proper resolution. * Maintain direct communication with the office to ensure smooth and efficient operations. **Customer Service** * Assist CORPORATE clients (tour operators represented by W2M) at the **Tenerife South Airport.** * Assist end customers upon arrival or departure at the airport. * Maintain continuous communication with tour operators to ensure up-to-date information and operational alignment. * Monitor possible post-travel incidents. **Internal and External Relations** * Maintain smooth commercial relationships with tour operators and transport providers. * Coordinate with other departments to guarantee quality and efficiency standards. **Requirements:** --------------- ***We’ll love you if you have...*** * Prior experience in airport operations, customer service, or transportation (valued). * Advanced English (mandatory). * Knowledge of additional languages (highly valued). **Competencies and Skills** * Excellent communicator (oral and written), capable of empathizing and understanding customer needs. * Detail- and service-oriented. * Ability to work under pressure, prioritize tasks, and meet deadlines. * Solution-oriented, proactive individual capable of anticipating problems and proposing solutions. * Dynamic, methodical profile with strong organizational skills and ability to work collaboratively in a team. * Aptitude for maintaining commercial relationships. ***What do we offer?*** * A dynamic and motivating environment with real growth opportunities within a global tourism operator. * Travel and hotel discounts. * Opportunity for professional development across various areas of the W2M Group.
