Airport Assistant - MAH

Description

Job Summary: We are seeking a professional to organize airport traffic, optimize transfers, and manage incidents, while maintaining contact with clients and tour operators to maximize service quality and efficiency. Key Highlights: 1. Continuous training and internal mobility opportunities 2. Flexible compensation and agreements with financial institutions 3. Exclusive discounts on travel and hotel stays **Description:** ---------------- ***Who Are We?*** At **BDXperience**, the travel division brand of **W2M**, part of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience, supported by local, committed, close-knit, and destination-expert teams. As an inbound operator, we provide services across major leisure tourism destinations, backed by a solid track record enabling deep knowledge of each destination’s offerings and resources. This positions us to deliver agile responses and advantageous conditions for our clients at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive products* * *Sustainable commitment* These are our differentiating objectives—defining every experience we design. ***What Will Be Your Functions and Responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at minimal cost. Your focus will be on corporate client service and, above all, cost efficiency. You will maintain contact with both end clients and representatives of tour operators represented by BDX, handle transportation emergencies, and resolve them promptly. * Assisting CORPORATE clients (tour operators represented by BDX) at the airport * Assisting END clients at the airport * Organizing airport transfers and optimizing vehicle occupancy * Managing flight delays and implementing short-term corrective actions * Monitoring potential post-travel incidents * Communicating with tour operators **Requirements:** --------------- ***You’ll Be a Great Fit If You…*** * Are an effective communicator (oral/written) and empathetic, capable of understanding clients’ needs and concerns. * Pay close attention to detail. * Can work effectively under pressure, set priorities, meet deadlines, demonstrate a solution-oriented and proactive attitude, anticipate problems, and propose solutions. * Are dynamic, methodical, highly organized, and possess strong teamwork skills that foster collaboration among colleagues. * Have experience assisting clients at hotels and selling excursions. * Have advanced English proficiency; additional languages are valued. * **Mandatory: Start date in March.** ***Bonus Points If You Also Have…*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** comes with advantages, because our team’s well-being is a top priority. Joining our project goes beyond just filling a position—it’s a personal growth and care experience. * We support your professional development through continuous training programs and internal mobility opportunities. * We help optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off, so you can celebrate it your way. We’re looking for talent to continue driving our destination operations forward. We’re looking for talent to continue driving our destination operations forward.