Viticulture Support Technician

Description

**Description:** ---------------- **Who are we?** At ISAGRI, we have spent over 40 years helping the agri-food sector advance through technology. We are a company specialized in developing digital solutions for agriculture, livestock farming, and the wine industry, supporting our clients in managing and transforming their businesses. In the wine sector, our software solutions are part of the daily operations of wineries and companies in this industry, where business domain knowledge and support quality are as important as the technology itself. We seek to hire a new team member to further strengthen our telephone technical support provided to Spanish wineries and wine-sector companies. You will join a close-knit and collaborative team where we share knowledge, assist each other in resolving incidents, and work together to deliver the best possible service. We do not seek only IT expertise: we seek a service-oriented individual with analytical ability, strong communication skills, eagerness to learn, and the potential to become a trusted technical reference for our clients in the sector. **What will be your mission?** * Respond to client inquiries and incidents primarily by phone, as well as via email, chat, and remote connection. * Advise clients on application usage and help them maximize the value of these tools. * Analyze incidents, ask appropriate questions to identify root causes, and find suitable solutions. * Track incidents and escalate those requiring intervention from other teams; share knowledge across teams. * Occasionally conduct client training sessions, both individually and in groups. * Participate in data recovery and processing tasks, testing of new features, internal workshops, and other support-related activities. * Gradually acquire knowledge of winery management processes and related regulatory frameworks. **What do we offer?** * Full-time working schedule (40 hours/week), with up to 2 days of remote work per week. * Permanent employment contract. * 25 paid vacation days per year. * Professional stability and growth: Join an established company operating for over 40 years and experiencing continuous growth—we offer a career development plan with opportunities for both professional and personal advancement. * Frequent team-building activities, a friendly and welcoming atmosphere, and a young, collaborative, and dynamic work environment. Great Place to Work certified company. * Initial and ongoing training. **Requirements:** --------------- **What are we looking for?** A candidate who stands out for: * A strong customer service orientation and commitment. * Excellent listening and communication skills. * Patience and empathy when interacting with diverse users. * Ability to analyze problems and identify effective solutions. * Skill in clearly and simply explaining technical concepts. * Capacity for learning and autonomous work. * Strong organizational skills and ability to prioritize tasks. * Ability to handle a high volume of inquiries and incidents. * Collaborative attitude and ease working within a team. * Enthusiasm for learning and sharing knowledge with colleagues. **Requirements** * Minimum qualification: Medium or Higher Vocational Training Cycle, preferably in Computer Science, Administration and Finance, Viticulture, Agriculture, Rural Environment, or related fields. * Proficiency in computer tools and the Office 365\ environment. * Experience with CRM, ERP, or management software is valued. * Prior experience in technical support or customer service—especially telephone support—is valued. * Residence in Valencia. Especially valued: * Knowledge or experience in the wine industry. * Basic knowledge of databases and SQL. Prior experience with our solutions is not mandatory. We provide comprehensive initial and ongoing training to equip you with the necessary knowledge of both our solutions and winery operations. If you enjoy technology, take pleasure in helping people, and are interested in learning about a specialized sector, **We’re excited to meet you in this job opportunity!** Apply to this position and attach your CV in PDF format.