Reception Manager

Description

Position Summary: We are seeking a leader for our reception team who is passionate about service, capable of coordinating operations and elevating the guest experience. Key Highlights: 1. Lead a reception team with excellence and passion for service 2. Ensure impeccable and personalized customer service 3. Professional development within a growing project with a positive work environment At Hotel Alicante Golf, we seek a person who will lead our reception team with excellence, elegance, and passion for service. The reception desk is the heart of the hotel. Therefore, we need someone who not only manages operations but also inspires the team and enhances every guest experience from the very first contact. Your Responsibilities: * Coordinate and supervise the reception team * Ensure impeccable and personalized customer service * Optimize check-in / check-out processes and incident management * Collaborate cross-functionally with various hotel departments * Guarantee a consistent experience aligned with the hotel's quality standards What We Are Looking For: * Prior experience in reception or front office roles (ideally as supervisor or assistant manager) * Leadership and organizational skills * Absolute customer orientation * Advanced English proficiency (additional languages are valued) * Proactive, solution-oriented attitude and attention to detail What We Offer: * Joining a growing project * Positive work environment and an established team * Competitive terms based on candidate’s experience and merit * Opportunities for professional development within the hotel At Hotel Alicante Golf, we believe in the elegance of simplicity, meticulous attention to detail, and creating memorable experiences. If leading a team and being part of an evolving project motivates you, we would love to meet you. Salary: From €2,070.00 per month Benefits: * Support for professional development * Flexible working hours * Company laptop * Company mobile phone * Provided uniform Work Location: On-site employment