IT Support

Description

Job Summary: We are seeking a Senior IT Support and Systems Technician for a high-growth project with a social mission, leading IT infrastructure and security. Key Highlights: 1. Personal/professional growth and social impact 2. High-quality and committed work environment 3. Autonomy and transformation in IT projects DESCRIPTION Are you looking for a project offering significant personal/professional growth while generating meaningful impact through your work? We are expanding our IT team and seeking a **Senior IT Support and Systems Technician** to elevate our IT and Systems department to the highest level. **Who Are We?** We are a team of over 200 talented individuals united by a common goal. Over the past 7 years, we have supported more than 20\.000 families, closing 2024 with gross revenue exceeding 75 million euros—doubling 2023’s results. Qida is a fast-growing private and social startup in the home care sector, founded in 2018 with a dual social mission: * First, to build the world’s highest-quality home care service: expert, human-centered, person-focused, and powered by new technologies; * Second, to restore social status to caregivers. Qida’s vision is to make healthcare and social systems sustainable globally by helping people with dependency and/or chronic conditions live **“Longer, in Better Health, and with Higher Quality of Life at Home”** (what we call the **“Triple M”**). Qida is transforming the world, being the **absolute leader in sector quality** (NPS of 4\.8/5\) **and technology**. Qida delivers a personalized, technology-driven, high-quality, and socially impactful home care approach. **What Would Your Role Be?** Qida’s current challenge is substantial and can be summarized as follows: * Scalability: Strengthening our various business verticals to achieve 2\-3x growth in operational volume; * Quality: Establishing Qida as Spain’s undisputed leader in home care quality. **What Do We Offer?** * **Permanent full-time contract** in a growing sector, within a team that supports your professional development; * **Hybrid work model**, with 2 days per week in the office and 3 days remote; * One-to-one sessions with your manager focused on your growth; * **High-quality work environment**, and the opportunity to join a team committed to the values and culture of a social-impact company; * Three weeks of remote work per year; * 23 vacation days plus one birthday leave day; * Office coffee, breakfasts, and pizza day; * Payflow tax-saving application for meal and transportation expenses; * Qida Day and QidaDinner: Twice yearly, we gather to reflect on and celebrate our achievements, goals, and values. **Are You Interested?** Apply to our vacancy and help us change the world! At **Qida**, we champion **diversity** and building a team that embodies our company values; therefore, all decisions are based solely on candidates’ competencies and skills. We value your passion for discovery, reinvention, and creation. REQUIREMENTS Specifically, in the role of **Senior IT Support and Systems Technician**, your mission will be: * Providing Level 1, 2, and 3 support alongside another IT colleague to resolve incidents related to devices, software, security, and other IT aspects across the entire company (~300 employees); * Preparing and configuring the technology fleet (PCs, mobile devices, monitors, etc.); * Supporting system-level integration of group companies; * Leading the configuration and scalability of Qida’s telephony infrastructure; * Leading the definition of permissions, processes, and IT security policies for Qida; * Conducting problem-solving with various business teams to ensure they have all necessary IT infrastructure to achieve operational improvements enabling sustainable scaling. **Who Are We Looking For?** Our ideal candidate: * Is a good person; * Has advanced knowledge of configuring and preparing IT devices—PCs (Windows, Linux, Mac) and mobile devices; * Demonstrates excellent ability to respond to and manage a high volume of incidents (Level 1 and Level 2\); * Shows empathy, active listening, and willingness to provide technical support and training (e.g., new software) across the organization; * Can independently manage IT projects and drive company-wide transformation; * Possesses strong autonomous organizational skills, consistently meeting team-defined objectives and deadlines; * Is quality-oriented, committed to continuous improvement, and action-driven; * Brings energy and enthusiasm for professional growth; * Bonus points for: * Experience with Microsoft Deployment Toolkit (MDT) for device configuration; * Experience with asset management tools such as ManageEngine, Freshservice, Intune, or similar; * Nice\-to\-have: Experience with / configuration of digital telephony tools (call routing, workflows in Aircall, Dialpad, CloudTalk, RingCentral, or similar); * Nice\-to\-have: Experience managing IT security policies to comply with certifications such as ISO27001, ISO9001, or ENS (National Security Scheme); * Minimum education: Mid- or higher-level degree in computer science or IT environment management; * Native fluency in Spanish and Catalan, plus a good command of English (nice\-to\-have); * Based in Barcelona or surrounding areas, with required weekly in-office presence of 2 days (currently Sabadell until June, when we will open an office in Barcelona); * Immediate availability.